About the Company
Woolworths Group is a leading retail company in Australia and New Zealand, known for our commitment to quality, customer service, and community engagement. We operate across a diverse range of brands, including supermarkets, convenience stores, and hospitality venues. Join our team and contribute to a company that touches the lives of millions every day.
Job Description
We are seeking enthusiastic and detail-oriented individuals to join our team as a Social Media Moderator & Support specialist. This entry-level position is perfect for students looking for flexible part-time work, offering comprehensive training and a supportive environment. Your primary role will be to monitor our social media channels, engage with our online community, and provide non-voice based support to customers. If you have excellent written communication skills and a passion for social media, we encourage you to apply – no prior experience required!
Key Responsibilities
- Monitor social media channels for customer inquiries, comments, and mentions across various platforms.
- Respond to customer queries and comments in a timely, professional, and brand-consistent manner.
- Identify and escalate complex issues to appropriate internal teams for resolution.
- Engage with the online community to foster positive brand interactions and manage reputation.
- Collaborate with marketing and customer service teams to ensure consistent messaging.
- Contribute to regular reporting on social media sentiment and engagement metrics.
- Adhere to company guidelines and best practices for social media engagement.
Required Skills
- Excellent written communication skills in English.
- Strong attention to detail and ability to identify key information.
- A proactive and empathetic approach to customer interactions.
- Basic computer literacy and comfort with navigating various online platforms.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new tools and processes.
- Reliable and punctual.
Preferred Qualifications
- Familiarity with major social media platforms (Facebook, Instagram, X, etc.).
- A passion for online communities and digital trends.
- Previous experience in a customer service environment (even casual).
- Currently enrolled in a tertiary education program.
Perks & Benefits
- Competitive hourly wage.
- Flexible part-time hours to suit your study schedule.
- Comprehensive training provided – no prior experience needed.
- Employee discounts across Woolworths Group brands.
- Opportunity to work with a leading Australian retailer.
- Supportive and inclusive work environment.
- Opportunities for growth and development within the company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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