Internship – IT Student – Paid Support Role

About the Company

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our network of member firms in more than 150 countries and territories serves four out of five Fortune Global 500® companies. In Australia, Deloitte provides a wide range of services to both public and private sector clients, helping them navigate complex challenges and achieve their strategic objectives. We are committed to fostering a culture of inclusion, collaboration, and continuous learning, supporting our people to make an impact that matters.

Job Description

Are you an ambitious IT student looking to gain practical, hands-on experience in a supportive and dynamic environment? Deloitte Australia is offering a fantastic paid internship opportunity for an IT Student to join our support team in Mandurah. This role is designed to provide you with a foundational understanding of IT operations, helpdesk support, and technical problem-solving. You will work closely with experienced professionals, contributing to real-world projects and helping ensure smooth technology operations. This is a unique chance to kick-start your career, apply your academic knowledge, and develop essential professional skills within a global firm that values growth and development. Full training will be provided.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person for hardware, software, and network issues.
• Assist with troubleshooting and resolving common IT problems, escalating complex issues to senior IT staff when necessary.
• Help with the setup, configuration, and deployment of new hardware and software.
• Maintain accurate records of IT incidents, requests, and resolutions using our ticketing system.
• Contribute to the creation and updating of IT documentation, user guides, and knowledge base articles.
• Assist with routine IT maintenance tasks, including system updates and basic network checks.
• Support IT asset management, including tracking inventory and equipment allocation.
• Participate in team meetings and training sessions to enhance technical skills and knowledge.

Required Skills

• Currently enrolled in a Bachelor's degree or Diploma program in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications (e.g., Microsoft Office Suite).
• Strong passion for technology and a keen interest in IT support.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to learn quickly and adapt to new technologies and processes.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as collaboratively in a team environment.
• Reliable and punctual with a strong work ethic.

Preferred Qualifications

• Familiarity with IT service management (ITSM) tools or ticketing systems.
• Basic knowledge of network concepts (TCP/IP, Wi-Fi).
• Experience with remote desktop tools.
• Participation in IT-related projects or extracurricular activities.
• Previous customer service experience (not necessarily IT-related).

Perks & Benefits

• Competitive hourly pay for your valuable contributions.
• Mentorship from experienced IT professionals.
• Exposure to cutting-edge technologies and enterprise-level IT infrastructure.
• Opportunity to work on diverse projects and gain practical experience.
• Flexible work arrangements to accommodate your study schedule.
• Access to Deloitte's extensive learning and development resources.
• Networking opportunities within a global professional services firm.
• Potential for future full-time employment opportunities upon successful completion of the internship and graduation.

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