About the Company
IVI UK is a world leader in fertility treatment, committed to delivering exceptional patient care and pioneering medical advancements. With state-of-the-art clinics across the UK, including our highly-regarded Edinburgh centre, we offer a compassionate and supportive environment where our patients receive the highest standard of reproductive healthcare. We pride ourselves on our discreet, patient-centric approach and our success rates, achieved through a blend of cutting-edge technology and a dedicated, expert team.
Job Description
We are seeking a highly professional and empathetic Fertility Clinic Receptionist to join our prestigious team in Edinburgh. This role is pivotal in ensuring a seamless and supportive experience for our patients from their very first interaction. As the face of our clinic, you will manage administrative duties with precision, discretion, and a compassionate understanding of the sensitive nature of fertility treatment. This is an ideal opportunity for an organised individual with excellent interpersonal skills who thrives in a high-end medical environment and is dedicated to providing outstanding patient service.
Key Responsibilities
- Warmly greet and welcome patients and visitors to the clinic, ensuring a comfortable and discreet experience.
- Manage patient appointments, scheduling, rescheduling, and confirmations efficiently.
- Handle incoming calls, emails, and inquiries with professionalism and empathy, directing them appropriately.
- Maintain accurate and confidential patient records in compliance with data protection regulations.
- Process patient registrations, update information, and assist with necessary paperwork.
- Manage incoming and outgoing mail and deliveries.
- Assist with basic billing procedures, taking payments, and providing receipts.
- Maintain the tidiness and professional appearance of the reception area.
- Provide administrative support to the medical and nursing teams as required.
- Uphold the clinic's high standards of patient care and confidentiality at all times.
Required Skills
- Exceptional customer service and interpersonal skills.
- Strong organisational and time management abilities.
- Proficiency in office software (e.g., Microsoft Office Suite).
- Excellent written and verbal communication skills.
- High level of discretion and ability to handle sensitive information confidentially.
- Empathetic and compassionate approach.
- Ability to work effectively in a fast-paced and emotionally charged environment.
Preferred Qualifications
- Previous experience in a high-end medical or healthcare reception role.
- Familiarity with medical terminology and patient management systems.
- Experience working within a fertility clinic or similar specialist medical field.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive private health insurance.
- Generous annual leave allowance.
- Pension contribution scheme.
- Opportunities for professional development and training.
- A supportive and collaborative working environment.
- Contribution to a meaningful and life-changing service.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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