About the Company
ProMedica is a mission-based, not-for-profit integrated healthcare organization serving northwest Ohio and southeast Michigan. We are committed to providing high-quality, compassionate care and improving the health and well-being of our communities. Our extensive network includes hospitals, outpatient facilities, skilled nursing centers, and a wide array of other services. Join our dedicated team where your contributions support a healthier future for all.
Job Description
We are seeking a proactive and highly organized Facilities Helpdesk Coordinator to join our team in Downtown Toledo. In this vital role, you will be the first point of contact for all facilities-related inquiries and maintenance requests. Your primary responsibility will be to efficiently manage and track maintenance tickets, ensuring timely resolution and smooth operation of our facilities. This position requires excellent communication skills, a customer-centric approach, and the ability to coordinate effectively with internal teams and external vendors.
Key Responsibilities
- Serve as the primary point of contact for all incoming facilities maintenance requests via phone, email, and ticketing system.
- Log, categorize, and prioritize maintenance tickets accurately and efficiently.
- Dispatch facilities technicians or external vendors to address requests, ensuring appropriate skill sets are matched to tasks.
- Monitor the status of open work orders, provide regular updates to stakeholders, and follow up to ensure completion.
- Maintain comprehensive records of all facilities activities, including work orders, service reports, and asset information.
- Coordinate schedules for planned preventive maintenance and emergency repairs.
- Generate reports on helpdesk activity, response times, and resolution rates.
- Provide administrative support to the Facilities Management team as needed.
- Ensure all facilities requests adhere to established safety protocols and operational guidelines.
Required Skills
- Minimum of 2 years of experience in an administrative, customer service, or helpdesk role.
- Strong organizational and time management skills with the ability to multitask effectively.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Demonstrated problem-solving abilities and a proactive approach to issue resolution.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of attention to detail and accuracy.
Preferred Qualifications
- Associate's degree in Business Administration, Facilities Management, or a related field.
- Experience with Computerized Maintenance Management Systems (CMMS).
- Previous experience in a facilities or property management department.
- Knowledge of basic building maintenance procedures and terminology.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including holidays and sick leave.
- 401(k) retirement savings plan with company match.
- Tuition reimbursement and professional development opportunities.
- Employee assistance program for personal and professional support.
- Life and disability insurance.
- Employee wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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