Hotel Porter / Bellhop – Customer Service Focused, Tips Available

About the Company

The Grand Mount Barker Hotel is a prestigious establishment nestled in the heart of the picturesque Adelaide Hills, South Australia. We pride ourselves on delivering an exceptional guest experience, combining luxury accommodation with warm, personalised service. Our team is dedicated to creating memorable stays, and we seek individuals who share our passion for hospitality and customer satisfaction. Join us in providing an unforgettable experience to our discerning guests.

Job Description

As a Hotel Porter / Bellhop, you will be a vital part of our front-of-house team, responsible for ensuring guests receive a warm welcome and efficient assistance throughout their stay. This role is highly interactive and requires a proactive, friendly, and professional individual capable of handling guest requests, managing luggage, and providing valuable local information. You will be instrumental in making a positive first and last impression on our guests, contributing significantly to their overall experience at The Grand Mount Barker Hotel.

Key Responsibilities

• Warmly greet all guests upon arrival and departure, offering immediate assistance with a friendly and professional demeanour.
• Efficiently assist guests with luggage handling, including loading, unloading, and delivering bags to and from their rooms.
• Provide guests with accurate and helpful information regarding hotel facilities, services, and local attractions within Mount Barker and the wider Adelaide Hills region.
• Escort guests to their rooms, ensuring they are comfortable and familiar with their surroundings and room features.
• Act as a helpful resource for guest requests, such as arranging transportation, providing directions, or directing them to various hotel amenities.
• Maintain the cleanliness, tidiness, and presentable appearance of the hotel lobby, entrance, and luggage storage areas.
• Collaborate effectively with the Front Desk, Concierge, and other hotel departments to ensure a cohesive and high-quality guest experience.
• Adhere to all hotel safety and security procedures.

Required Skills

• Exceptional customer service and outstanding interpersonal communication skills.
• The physical ability to lift and carry luggage weighing up to 25kg comfortably and safely.
• A friendly, approachable, and consistently professional appearance and attitude.
• Proven ability to work effectively both independently and as a valued member of a team.
• Flexibility to work a variety of shifts, which may include evenings, weekends, and public holidays, to meet the needs of our guests.
• Strong punctuality and a reliable work ethic.
• A proactive approach to anticipating guest needs and offering assistance.

Preferred Qualifications

• Previous experience in any customer-facing role (e.g., retail, customer service, hospitality).
• Basic knowledge of the Mount Barker and Adelaide Hills area attractions and amenities.
• A valid Australian Driver's License.
• A current First Aid certificate.

Perks & Benefits

• A competitive hourly wage with additional opportunities for tips.
• Comprehensive on-the-job training and ongoing professional development.
• Excellent opportunities for career growth and advancement within The Grand Mount Barker Hotel.
• Generous employee discounts on hotel stays, dining, and other services.
• A supportive, positive, and collaborative team environment.
• Participation in our employee recognition and reward programs.
• Uniforms provided.

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