About the Company
WA Government Public Safety Services is a dedicated agency committed to ensuring the safety and well-being of the Western Australian community. We provide essential support functions for law enforcement and emergency services, facilitating effective communication and assistance for the public. Our mission is to serve with integrity, professionalism, and a commitment to public welfare, creating a safer environment for everyone.
Job Description
Join our team as a Police Assistance Line Operator and embark on a rewarding career in public safety. This entry-level role offers comprehensive professional training, making it ideal for individuals eager to contribute to their community without prior experience. You will be the first point of contact for non-emergency police inquiries, providing vital information, advice, and support to the public. Enjoy a stable Monday to Friday schedule, fostering a healthy work-life balance while making a tangible difference every day.
Key Responsibilities
- Receive and respond to non-emergency police calls from the public.
- Provide accurate information and advice on police procedures and services.
- Log detailed and precise information from callers into a secure database.
- Assess caller needs and determine appropriate next steps or referral services.
- Maintain professionalism, empathy, and composure during all interactions.
- Adhere to strict confidentiality and data privacy protocols.
- Collaborate with team members and supervisors to ensure seamless service delivery.
- Participate in ongoing training and professional development sessions.
Required Skills
- Excellent verbal communication skills.
- Strong listening and comprehension abilities.
- Basic computer literacy and typing skills.
- Ability to remain calm and composed under pressure.
- High level of empathy and a desire to help others.
- Reliability and punctuality for scheduled shifts.
- Ability to follow detailed instructions and protocols.
Preferred Qualifications
- Previous experience in a customer service or call centre environment (advantageous but not required).
- Understanding of the importance of public safety and community support.
- Demonstrated problem-solving skills.
- Ability to work effectively both independently and as part of a team.
Perks & Benefits
- Comprehensive paid professional training program.
- Stable Monday to Friday work schedule.
- Competitive salary and superannuation contributions.
- Opportunity to make a direct impact on community safety.
- Supportive team environment and ongoing career development opportunities.
- Modern, accessible office location in Fremantle.
- Employee assistance program for personal and professional support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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