About the Company
Rydges Hotels & Resorts is a dynamic and expanding hotel group with properties across Australia, New Zealand, and the UK. We pride ourselves on offering exceptional guest experiences, vibrant dining options, and state-of-the-art facilities. Our Belconnen location is a cornerstone of the community, providing comfortable stays and memorable moments for both business and leisure travelers. We are committed to fostering a supportive and engaging work environment where our team members can thrive and grow.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as Day Shift Guest Services Associates on a casual basis at our Rydges Hotels & Resorts property in Belconnen. This is a fantastic opportunity for someone passionate about providing outstanding service and contributing to a positive guest experience. You will be the first point of contact for our guests, handling inquiries, assisting with check-ins and check-outs, and ensuring their stay is as smooth and enjoyable as possible. Full training will be provided to the right candidates who demonstrate a strong work ethic and a friendly disposition.
Key Responsibilities
- Warmly greet guests upon arrival and assist with check-in procedures.
- Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions.
- Process check-outs efficiently and accurately, including handling payments.
- Manage phone calls and email correspondence, directing queries appropriately.
- Resolve guest complaints and issues promptly and professionally, escalating when necessary.
- Maintain a clean and organized front desk and lobby area.
- Assist with administrative tasks as required.
- Collaborate effectively with other hotel departments to ensure seamless service.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Ability to work effectively in a fast-paced environment.
- Positive attitude and professional demeanor.
- Basic computer proficiency.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, call center).
- Knowledge of a property management system (PMS).
- Current First Aid certificate.
Perks & Benefits
- Flexible casual hours, ideal for balancing with other commitments.
- Opportunities for career growth and internal promotions.
- Access to staff discounts on accommodation and dining across Rydges properties.
- Comprehensive on-the-job training and professional development.
- Supportive and friendly team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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