Corporate Communications Manager

About the Company

BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. Our main activities are in the UK, where we provide telephone, broadband, and television services at home, in the office and on the move. We are a global innovator, connecting people, businesses and communities, and driving digital transformation for a better future. Join us in shaping the narrative of a connected world.

Job Description

We are seeking an experienced Corporate Communications Manager to join our dynamic team in Chelmsford. In this pivotal role, you will be responsible for protecting and enhancing BT Group’s reputation, managing media relations, developing strategic communication plans, and crafting compelling narratives that resonate with both internal and external stakeholders. You will play a key part in shaping public perception and ensuring consistent messaging across all platforms. This role requires a proactive approach, excellent judgement, and the ability to operate effectively in a fast-paced corporate environment.

Key Responsibilities

• Develop and implement comprehensive corporate communication strategies aligned with business objectives and brand values.
• Manage proactive and reactive media relations, acting as a primary point of contact for media inquiries and developing compelling press materials.
• Draft and edit a variety of communications materials, including press releases, media advisories, key messages, speeches, presentations, and internal announcements.
• Collaborate with internal teams (marketing, HR, legal, investor relations) to ensure integrated and consistent messaging across all channels.
• Monitor media coverage, industry trends, and stakeholder sentiment, providing insightful analysis and recommendations to senior leadership.
• Support crisis communications efforts by developing response plans and managing effective communication during sensitive situations.
• Oversee and contribute to internal communications initiatives to engage and inform employees effectively, fostering a positive corporate culture.

Required Skills

• Proven experience (minimum 5 years) in corporate communications, public relations, or media relations, ideally within a large, complex organisation.
• Exceptional written and verbal communication skills with a keen eye for detail and compelling storytelling.
• Strong strategic thinking and the ability to translate business goals into impactful communication plans.
• Demonstrable media relations expertise with a network of contacts and a deep understanding of the media landscape.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines effectively.
• Proficiency in digital communication tools, social media platforms, and media monitoring software.
• Excellent interpersonal skills and the ability to build strong relationships and collaborate across diverse teams.

Preferred Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field.
• Experience within the telecommunications, technology, or a similarly regulated industry.
• Master's degree or relevant professional certifications (e.g., CIPR, PRCA).

Perks & Benefits

• Competitive annual leave allowance starting at 25 days, plus public holidays.
• Generous pension scheme with employer contributions.
• Private medical insurance and life assurance cover.
• Employee discount on BT products and services, including broadband, TV, and mobile.
• Access to a comprehensive range of professional development and training opportunities.
• Cycle to Work scheme and other wellbeing initiatives.
• Modern, collaborative office environment in the heart of Chelmsford with excellent transport links.

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