About the Company
Westpac Banking Corporation is Australia’s first bank and first company, established in 1817. We are one of the four major banking organisations in Australia and a leading financial services provider in New Zealand. We provide a broad range of banking and financial services including consumer, business and institutional banking and wealth management services. Our purpose is to help Australians and New Zealanders succeed, by creating better futures together.
Job Description
Join Westpac in Parramatta as a Part-time Customer Service Officer. This role is perfect for individuals looking for consistent afternoon hours, Monday to Friday, with no weekend work required. You will be the first point of contact for our valued customers, providing exceptional service and support for their banking needs. We are seeking someone with a positive attitude, a passion for helping people, and a desire to contribute to a supportive team environment.
Key Responsibilities
- Provide friendly, accurate, and efficient customer service to all clients, both in person and over the phone
- Assist customers with general inquiries, account management, and basic transaction processing
- Identify customer needs and offer appropriate banking products and services
- Maintain a high level of product knowledge and stay updated on bank policies and procedures
- Handle customer complaints and provide resolutions in a professional and timely manner
- Adhere to all compliance and security regulations
- Collaborate with team members to achieve branch objectives and maintain a positive work environment
Required Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and ability to learn new systems quickly
- A positive and customer-focused attitude
- Ability to work effectively in a team environment
- Reliability and punctuality
Preferred Qualifications
- Previous experience in a customer service, retail, or hospitality role (6+ months)
- Familiarity with banking products and services
- Experience working with diverse customer demographics
Perks & Benefits
- Competitive hourly rate
- Fixed afternoon roster with no weekend work
- Ongoing training and professional development opportunities
- Supportive and inclusive work culture
- Opportunity to join a leading financial institution
- Employee banking benefits
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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