About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. We are committed to connecting people and businesses, building a better future, and fostering an inclusive and innovative work environment. Join our team and be part of a company that values its people and makes a real difference in connecting millions of Australians.
Job Description
Are you a natural communicator with a passion for helping people, looking for a role that offers flexibility and a dynamic digital environment? Telstra is seeking enthusiastic Digital Customer Assistants to join our remote team. This is a unique opportunity to provide exceptional customer support entirely through digital channels like chat, email, and social media – absolutely no phone calls! We offer comprehensive training, making this an ideal role for individuals keen to start or grow their career in customer service from the comfort of their home.
Key Responsibilities
- Engage with customers and resolve inquiries efficiently via chat, email, and social media platforms.
- Provide accurate and up-to-date information regarding Telstra products, services, and policies.
- Troubleshoot common customer issues and guide them through solutions.
- Document all customer interactions and resolutions meticulously in our CRM system.
- Identify and escalate complex or unresolved issues to specialized support teams when necessary.
- Actively contribute to improving the overall digital customer experience by providing feedback on common trends and issues.
Required Skills
- Exceptional written communication skills with a strong command of English grammar and spelling.
- Demonstrated ability to solve problems creatively and efficiently.
- Proficiency in navigating and learning new digital tools and software quickly.
- A high degree of empathy, patience, and a genuine desire to assist customers.
- Self-motivated, disciplined, and capable of working independently in a remote setting.
- Reliable internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Prior experience in a digital customer service role (e.g., chat support, email support).
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Basic understanding of telecommunications products and services.
- Experience working in a remote or work-from-home environment.
Perks & Benefits
- Competitive annual salary.
- Comprehensive paid training and ongoing professional development opportunities.
- Flexible 100% remote work-from-home schedule.
- Access to an Employee Assistance Program for personal and professional support.
- Clear pathways for career growth and advancement within a leading Australian company.
- Exclusive discounts on Telstra products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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