About the Company
Warwickshire Fire and Rescue Service is dedicated to protecting the communities of Warwickshire and beyond. We are a vital emergency service, responding to a wide range of incidents from fires and road traffic collisions to water rescues and hazardous material spills. Our control room is the nerve center of our operations, ensuring swift and effective response to emergencies 24/7. Join our compassionate and professional team and play a critical role in public safety.
Job Description
We are seeking a highly motivated and resilient individual to join our team as a Fire Communications Officer. This is an immediate hire, critical response role where you will be the first point of contact for the public in times of emergency. Working within our fast-paced control room, you will handle incoming emergency calls, gather crucial information, and dispatch fire resources accurately and efficiently. Full comprehensive training will be provided to ensure you are fully equipped to manage the demands of this vital position. If you possess exceptional communication skills, can remain calm under pressure, and are committed to serving your community, we encourage you to apply.
Key Responsibilities
- Receive and accurately process emergency calls from the public and partner agencies.
- Utilise sophisticated CAD (Computer-Aided Dispatch) systems to log incidents and dispatch appropriate fire and rescue resources.
- Provide clear, concise, and reassuring instructions to callers during emergencies.
- Monitor the movement and status of fire appliances and personnel.
- Maintain accurate records of all incidents and communications.
- Liaise effectively with other emergency services and external agencies.
- Adhere to all operational procedures and protocols to ensure public and responder safety.
- Participate in ongoing training and development programs.
Required Skills
- Exceptional verbal communication and active listening skills.
- Ability to remain calm, focused, and professional in high-stress situations.
- Strong attention to detail and accuracy.
- Proficiency in basic computer usage and data entry.
- Ability to multi-task and prioritize effectively.
- A strong commitment to public service and safety.
- Resilience and emotional strength to handle distressing situations.
Preferred Qualifications
- Previous experience in a control room, call centre, or customer service environment.
- Familiarity with emergency service operations or procedures.
- Experience using dispatch or mapping software.
Perks & Benefits
- Competitive salary and public service pension scheme.
- Comprehensive paid training program.
- Generous annual leave allowance.
- Opportunities for career development and progression.
- Supportive team environment.
- Employee assistance program.
- Contribution to a vital public service.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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