Government Women & Children’s Shelter Assistant – Secure Role

About the Company

Darlington Borough Council is a local government authority dedicated to serving the community of Darlington. We are committed to providing essential public services, promoting well-being, and safeguarding vulnerable individuals and families within our borough. Our social care departments play a crucial role in operating vital support services, including secure shelters for women and children facing difficult circumstances. We foster an inclusive environment where every employee contributes to making a tangible difference in people’s lives.

Job Description

We are seeking a dedicated and compassionate Government Women & Children’s Shelter Assistant to join our team in a secure shelter environment. This crucial role involves providing direct support to women and children seeking refuge, ensuring their safety and well-being, and assisting with the smooth operation of the shelter. You will work within established protocols to create a supportive, confidential, and empowering atmosphere for residents. This is a secure role, requiring discretion and a strong commitment to safeguarding.

Key Responsibilities

• Provide direct practical and emotional support to residents, including women and children, adhering to confidentiality and safeguarding policies.
• Assist with the daily operations of the shelter, including managing communal areas, coordinating activities, and supporting residents with their routines.
• Ensure the safety and security of the shelter premises and its residents, following all established security procedures.
• Maintain accurate and confidential records and reports related to resident welfare and shelter operations.
• Liaise effectively with internal teams and external agencies (e.g., social services, police, healthcare providers) as required, under supervision.
• Support residents in accessing essential services and resources.
• Participate in training and development opportunities to enhance skills and knowledge.
• Adhere to all council policies and procedures, particularly those related to safeguarding, data protection, and health and safety.

Required Skills

• Demonstrable empathy, patience, and a non-judgmental approach to supporting vulnerable individuals.
• Excellent interpersonal and communication skills, with the ability to build trust and rapport.
• A clear understanding of safeguarding principles and child protection procedures.
• Ability to work effectively as part of a team and independently, using initiative when appropriate.
• Strong organisational skills and attention to detail for record-keeping.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Ability to undergo and pass an enhanced DBS (Disclosure and Barring Service) check.

Preferred Qualifications

• Previous experience in a support worker role, particularly within a shelter, residential care, or social care setting.
• A relevant qualification in Health and Social Care, Childcare, or a related field.
• Knowledge of local support services and resources available to vulnerable women and children.
• First Aid certification.

Perks & Benefits

• Generous local government pension scheme.
• Comprehensive training and professional development opportunities.
• Employee Assistance Programme providing confidential support and advice.
• Competitive annual leave entitlement.
• The opportunity to make a profound and positive impact on the lives of vulnerable women and children.
• A supportive and collaborative team environment.

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