About the Company
The Royal Flying Doctor Service (RFDS) is one of the largest and most comprehensive aeromedical organisations in the world. For over 90 years, we’ve provided aeromedical retrieval and primary healthcare services to people in rural and remote Australia. Our Queensland Section is dedicated to delivering vital health services across the vast expanses of Queensland, ensuring no one is left behind. Join our professional and compassionate team in making a tangible difference.
Job Description
We are seeking a dedicated and organised Membership Support Assistant to join our professional team in Townsville. This role is crucial in supporting the daily operations of our membership program, ensuring our valued members receive exceptional service and support. You will be the first point of contact for membership enquiries, process applications, maintain accurate records, and contribute to the overall success of our not-for-profit mission.
Key Responsibilities
- Respond to membership enquiries via phone and email in a timely and professional manner.
- Process new membership applications, renewals, and updates with meticulous attention to detail.
- Maintain accurate and up-to-date member databases and records.
- Assist with the preparation and distribution of membership communications and materials.
- Provide administrative support to the wider team as required.
- Contribute to the continuous improvement of membership support processes.
- Handle sensitive information with confidentiality and discretion.
- Collaborate effectively with internal departments to resolve member issues.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organisational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Demonstrated commitment to providing high-quality customer service.
- Problem-solving aptitude and a proactive approach.
- Empathy and a professional demeanour.
Preferred Qualifications
- Previous experience in an administrative or customer service role, particularly within a not-for-profit organisation.
- Experience with CRM systems or membership management software.
- A passion for the mission of the Royal Flying Doctor Service.
Perks & Benefits
- Generous salary packaging options available to significantly increase your take-home pay.
- Opportunity to work for an iconic Australian organisation making a real difference.
- Access to an Employee Assistance Program (EAP) for health and wellbeing support.
- Professional development opportunities to grow your career.
- Supportive and collaborative team environment.
- Contribution to a vital service that impacts lives across Queensland.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.