About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians every day, fostering innovation and delivering exceptional customer experiences. Join our dynamic team and be part of a company that’s shaping the future of connectivity.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as Messaging Support Officers. In this casual role, you will be responsible for providing timely and effective support to Telstra customers through various digital messaging channels. This is an excellent opportunity for those looking for flexible afternoon shifts with casual loading, allowing you to balance work with other commitments while gaining valuable experience in a leading Australian company. Full training will be provided to ensure your success.
Key Responsibilities
- Respond to customer inquiries and support requests via live chat, social media, and other digital messaging platforms.
- Provide accurate information and solutions regarding products, services, billing, and technical issues.
- Troubleshoot common customer problems and escalate complex issues to the appropriate internal teams.
- Maintain a high level of customer satisfaction through professional, empathetic, and clear communication.
- Document all customer interactions and resolutions accurately in the CRM system.
- Adhere to company policies, procedures, and service level agreements (SLAs) at all times.
Required Skills
- Excellent written communication skills with strong grammar, spelling, and punctuation.
- Ability to type accurately and efficiently, maintaining a conversational tone.
- Strong problem-solving abilities and a keen eye for detail.
- Customer-centric mindset with a genuine passion for helping others.
- Ability to work effectively in a fast-paced, dynamic contact center environment.
- Basic computer literacy and comfort navigating multiple software applications simultaneously.
Preferred Qualifications
- Previous experience (even informal) in a customer service or contact center role.
- Familiarity with telecommunications products and services.
- Experience using CRM software and live chat platforms.
- Ability to adapt quickly to new technologies, processes, and customer feedback.
Perks & Benefits
- Competitive casual loading rates.
- Flexible afternoon shifts designed to suit your lifestyle and commitments.
- Comprehensive paid training and ongoing professional development opportunities.
- Opportunity to work for a leading and iconic Australian company.
- Supportive team environment focused on collaboration and growth.
- Potential for career progression and internal opportunities within Telstra.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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