About the Company
Commonwealth Bank of Australia (CBA) is one of Australia’s leading providers of integrated financial services, including retail, business and institutional banking, funds management, superannuation, insurance, and investment products and services. We are dedicated to building a brighter future for all Australians and are committed to supporting our employees with a dynamic and inclusive work environment.
Job Description
We are seeking a proactive and empathetic Messaging Support Officer to join our customer service team in Mildura. This casual role offers flexible afternoon shifts, perfect for those seeking to balance work with other commitments. You will be the first point of contact for our customers through various digital messaging channels, providing exceptional service, resolving inquiries, and guiding them through our products and services. We value clear communication, a customer-first approach, and a desire to make a tangible difference in people’s financial lives.
Key Responsibilities
- Respond to customer inquiries via digital messaging platforms (e.g., live chat, secure messaging) in a timely and professional manner.
- Provide accurate information and solutions regarding banking products, services, and general inquiries.
- Escalate complex issues to senior team members or relevant departments when necessary.
- Maintain high standards of customer satisfaction and first contact resolution.
- Adhere to all compliance, security, and privacy policies.
- Contribute to a positive team environment and support colleagues.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Proven ability to multitask and manage multiple conversations simultaneously.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and ability to learn new software quickly.
- A genuine passion for helping customers and delivering exceptional service.
Preferred Qualifications
- Previous experience in a customer service or contact centre role, particularly with digital channels.
- Familiarity with financial services products and terminology.
- Experience working in a casual or flexible shift environment.
- Tertiary qualification in a related field (e.g., Business, Communications).
Perks & Benefits
- Competitive casual loading rates.
- Flexible afternoon shifts to suit your lifestyle.
- Comprehensive training and ongoing professional development.
- Opportunity to work with a leading Australian financial institution.
- Supportive team environment and inclusive workplace culture.
- Access to exclusive employee benefits and discounts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.