About the Company
HBF Health is one of Australia’s largest and most trusted health insurers, proudly serving Western Australians for over 80 years. We are a not-for-profit organisation dedicated to putting our members first, offering comprehensive health, travel, and pet insurance products. Our commitment extends beyond just insurance, as we actively invest in community health initiatives and strive to create a healthier future for everyone. Join our passionate team where you can make a real difference in people’s lives every day.
Job Description
Join HBF Health as a Messaging Support Officer, playing a crucial role in delivering exceptional customer service through digital channels. This casual loading position offers flexible afternoon shifts, perfect for those seeking work-life balance and a supportive team environment. You’ll be the first point of contact for our members, addressing their queries and providing solutions via online chat, email, and social media platforms. We’re looking for individuals with strong written communication skills, a knack for problem-solving, and a genuine desire to help others navigate their health insurance needs. Full training will be provided, making this an excellent opportunity to start or grow your career in customer service within a leading health insurer.
Key Responsibilities
- Respond promptly and professionally to member inquiries via digital messaging platforms (chat, email, social media).
- Provide accurate information and clear solutions regarding HBF Health products, services, and general health insurance queries.
- Efficiently troubleshoot member issues, identifying root causes and escalating complex cases to senior team members when necessary.
- Maintain detailed and accurate records of all member interactions within our CRM system.
- Adhere strictly to HBF's service standards, compliance requirements, and privacy policies.
- Collaborate effectively with team members and other departments to ensure a seamless and positive member experience.
- Contribute to a positive team culture and participate in ongoing training and development opportunities.
Required Skills
- Excellent written communication and grammar skills, with a clear and concise writing style.
- Strong problem-solving abilities and a keen eye for detail.
- Demonstrated empathy and a genuine customer-centric approach.
- Basic computer literacy and the ability to quickly learn new software and systems.
- Adaptability to a fast-paced and dynamic environment, managing multiple conversations simultaneously.
Preferred Qualifications
- Previous experience in a customer service role, whether digital or face-to-face.
- Familiarity with CRM (Customer Relationship Management) systems.
- An understanding of the health insurance industry or a related field (advantageous but not essential).
- Ability to work independently and as part of a team.
Perks & Benefits
- Competitive casual loading rates.
- Flexible afternoon shifts designed to fit around your lifestyle.
- Comprehensive training and ongoing support to develop your career.
- Opportunity to work with a leading, not-for-profit health insurer in Western Australia.
- Collaborative and friendly team environment.
- Access to HBF employee benefits and wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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