About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and data solutions to millions of Australians. We are committed to connecting people and businesses, fostering innovation, and providing exceptional customer experiences. Our team in Boulder plays a crucial role in supporting our customers and maintaining our service excellence in the region.
Job Description
Join Telstra as a Messaging Support Officer in our Boulder team, where you’ll be the first point of contact for our customers via various digital messaging channels. This casual role offers flexible afternoon shifts, perfect for those seeking to balance work with other commitments. You will provide essential support by responding to customer inquiries, resolving technical issues, and guiding them through our products and services. We are looking for empathetic individuals with strong communication skills and a desire to help. Full training will be provided, making this an excellent opportunity for those looking to start or advance their career in customer service and telecommunications.
Key Responsibilities
- Respond to customer inquiries promptly and professionally via messaging platforms (e.g., chat, social media)
- Diagnose and resolve customer issues related to mobile, internet, and other Telstra services
- Provide accurate information about Telstra products, services, and promotions
- Escalate complex issues to senior support staff when necessary
- Maintain detailed records of customer interactions and resolutions
- Adhere to company policies and procedures regarding customer service and data privacy
- Contribute to a positive team environment and continuous improvement initiatives
Required Skills
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to multitask and manage time effectively
- Proficiency in using computer systems and navigating various applications
- A genuine desire to help customers and provide outstanding service
- Reliability and punctuality
Preferred Qualifications
- Previous experience in a customer service or contact centre environment (not mandatory, but a plus)
- Familiarity with telecommunications products and services
- Experience using CRM software or similar customer management tools
Perks & Benefits
- Competitive casual loading rates
- Flexible afternoon shifts to suit your lifestyle
- Comprehensive paid training program
- Opportunities for career development within a leading Australian company
- Employee discounts on Telstra products and services
- Supportive and collaborative team environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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