About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment solutions to millions of customers. We are committed to connecting people and businesses across the nation and fostering a flexible, inclusive work environment.
Job Description
We are seeking a dedicated and enthusiastic Online Client Relations Assistant to join our remote team. This is a 100% remote position, allowing you to work from anywhere within Australia. As an Online Client Relations Assistant, you will be the first point of contact for our valued clients, providing exceptional support, resolving inquiries, and ensuring a positive experience with Telstra’s services. You will be instrumental in building strong customer relationships and contributing to our commitment to outstanding client satisfaction.
Key Responsibilities
- Respond promptly and professionally to client inquiries via email, chat, and virtual communication tools.
- Provide accurate information regarding Telstra products, services, and policies.
- Assist clients with troubleshooting basic technical issues and escalating complex problems to relevant departments.
- Maintain detailed and accurate records of client interactions and transactions.
- Proactively identify client needs and suggest appropriate solutions or additional services.
- Collaborate with internal teams to ensure seamless client service delivery.
- Participate in ongoing training and development to enhance product knowledge and service skills.
Required Skills
- Excellent written and verbal communication skills.
- Strong interpersonal skills with a client-centric approach.
- Proficiency in using online communication platforms and CRM software.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving aptitude and attention to detail.
- Reliable high-speed internet connection and a dedicated home office space.
Preferred Qualifications
- Previous experience in a customer service or client relations role.
- Familiarity with telecommunications products and services.
- Experience working in a remote or virtual team environment.
Perks & Benefits
- Competitive salary package and performance incentives.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career growth.
- Flexible work arrangements and a supportive remote team culture.
- Access to exclusive Telstra employee discounts on products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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