About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment solutions. We are committed to connecting people and businesses, fostering innovation, and providing exceptional customer service across the country. Join our team in Alice Springs and be part of a company that values flexibility and growth.
Job Description
We are looking for enthusiastic individuals to join our Online Support team in Alice Springs. This role offers the unique opportunity to choose your own hours, providing unparalleled flexibility to balance your work and personal life. As an Online Support team member, you will be the first point of contact for our customers, assisting them with a variety of inquiries through digital channels, ensuring a seamless and positive experience with Telstra’s products and services. Full training will be provided to ensure your success in this role.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat, email, and social media platforms.
- Provide accurate information and solutions regarding Telstra products, services, and billing.
- Troubleshoot common issues and escalate complex problems to relevant departments when necessary.
- Educate customers on self-service options and digital tools available.
- Maintain a high level of customer satisfaction and strive to exceed service expectations.
- Adhere to company policies and procedures, including data privacy and security guidelines.
Required Skills
- Excellent written communication skills with a friendly and clear tone.
- Strong problem-solving abilities and attention to detail.
- Proficiency in navigating computer systems and online tools.
- Ability to work independently and manage time effectively.
- A genuine desire to help customers and resolve their concerns.
- Reliable internet connection (if working remotely during flexible hours not strictly on-site).
Preferred Qualifications
- Previous experience in a customer service or support role.
- Familiarity with telecommunications products and services.
- Experience with CRM software or online chat platforms.
- Ability to speak multiple languages (though English is primary for this role).
Perks & Benefits
- Flexible work scheduling to suit your lifestyle.
- Comprehensive paid training and ongoing professional development.
- Opportunity for career advancement within a leading company.
- Access to employee discounts on Telstra products and services.
- Supportive team environment and a culture of collaboration.
- Modern office facilities in Alice Springs.
- Employee assistance program for personal well-being.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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