About the Company
Fairmont Château Laurier is a historic and iconic luxury hotel located in the heart of Ottawa, Ontario. With a rich heritage and a commitment to unparalleled service, we offer guests a truly memorable experience. Our dedicated team is the cornerstone of our success, and we pride ourselves on fostering a supportive, professional, and diverse environment where every colleague can thrive.
Job Description
Are you a night owl with a passion for providing exceptional service? Fairmont Château Laurier, a landmark luxury hotel in Ottawa, is seeking a dedicated and enthusiastic individual to join our team as a Room Service Order Taker for night shifts. This is an entry-level position, and we are committed to providing full training to ensure your success. If you are eager to start a career in hospitality and thrive in a dynamic environment, we encourage you to apply! As a Room Service Order Taker, you will be the first point of contact for our guests’ dining needs during the overnight hours. Your friendly voice and efficient service will play a crucial role in delivering a memorable culinary experience. You will be responsible for taking accurate food and beverage orders, answering guest inquiries, and coordinating with our culinary and service teams to ensure prompt and precise delivery. Fairmont Château Laurier offers a supportive work environment, opportunities for career growth, and a comprehensive benefits package. Join our team and become part of a legacy of luxury and outstanding guest service.
Key Responsibilities
- Answer incoming room service calls promptly and professionally.
- Accurately take and input food and beverage orders into the point-of-sale (POS) system.
- Provide detailed information about menu items, specials, and promotions.
- Upsell and cross-sell menu items where appropriate.
- Address guest inquiries and resolve any order-related issues with courtesy and efficiency.
- Communicate effectively with kitchen staff and room service attendants to ensure timely order preparation and delivery.
- Process payments accurately when necessary.
- Maintain a clean and organized work station.
- Adhere to all hotel policies, procedures, and service standards.
- Ensure guest satisfaction is consistently achieved.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and accuracy in order taking.
- Basic computer proficiency.
- A positive attitude and a genuine desire to assist guests.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliability and punctuality for night shifts.
- Willingness to learn and adapt to new systems and procedures.
- No prior experience is required; full training will be provided.
Preferred Qualifications
- Previous experience in a customer service role, particularly in hospitality or call center environments, is an asset but not required.
- Fluency in both English and French is an advantage.
- Familiarity with POS systems (training will be provided for specific systems).
Perks & Benefits
- Competitive hourly wages.
- Comprehensive training and development programs.
- Opportunity for career advancement within Fairmont Hotels & Resorts.
- Employee meal program.
- Health and dental benefits package.
- Exclusive hotel discounts worldwide.
- A vibrant and inclusive work culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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