State/Provincial Foster Care Assistant – Office Based

About the Company

Pathways to Hope Child Services is a non-profit organization dedicated to creating safe, nurturing, and stable environments for children and youth in need. We work closely with families, caregivers, and community partners to provide comprehensive support, ensuring every child has the opportunity to thrive. Our mission is to facilitate positive outcomes through compassionate care, robust resources, and unwavering advocacy for foster children across the province.

Job Description

We are seeking a dedicated and organized State/Provincial Foster Care Assistant to join our team in an office-based capacity in Ottawa. This entry-level position is crucial to the smooth operation of our foster care programs, providing essential administrative and logistical support to our social workers and case managers. The successful candidate will play a vital role in managing documentation, coordinating appointments, and assisting with various tasks that directly contribute to the well-being of foster children and their families. This role offers an excellent opportunity for individuals passionate about child welfare to begin their career in a supportive and impactful environment, with comprehensive training provided.

Key Responsibilities

• Manage and organize confidential client files and program documentation, ensuring accuracy and compliance with provincial guidelines.
• Schedule and confirm appointments for foster families, children, and social workers, including meetings, medical check-ups, and educational assessments.
• Assist social workers with data entry, report preparation, and maintaining up-to-date records in the case management system.
• Handle incoming communications, including phone calls and emails, from foster parents, biological families, and external agencies, directing inquiries appropriately.
• Prepare materials for meetings, training sessions, and foster parent orientations.
• Coordinate logistical arrangements for events, workshops, and support groups for foster families.
• Process general office administrative tasks such as mail distribution, ordering supplies, and maintaining office equipment.
• Support the team with special projects and initiatives as directed by supervisors or social workers.

Required Skills

• High school diploma or equivalent.
• Excellent organizational and time management skills.
• Strong verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle confidential information with discretion and professionalism.
• Demonstrated empathy and a genuine interest in child welfare.
• Ability to work effectively both independently and as part of a team.

Preferred Qualifications

• Post-secondary education in social services, administration, or a related field.
• Previous administrative experience in an office setting.
• Familiarity with case management software or databases.
• Knowledge of provincial child welfare legislation and policies.

Perks & Benefits

• Comprehensive health and dental benefits package.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and training.
• Supportive and collaborative team environment.
• Meaningful work that directly impacts the community.
• Employee assistance program.
• Contribution to a pension plan.

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