About the Company
The Regional Transportation District (RTD) Denver is committed to providing safe, clean, reliable, and accessible transit services throughout the Denver metropolitan area. Our mission is to enhance the quality of life in our communities by connecting people to places. We are a forward-thinking organization constantly seeking innovative ways to improve our service delivery, and we foster a supportive, inclusive work environment for all our employees.
Job Description
We are seeking a dedicated and organized Teleworking Public Transit Coordinator to join our team. This fully remote position is crucial for ensuring the smooth operation and coordination of our transit services from a virtual environment. You will be responsible for monitoring service performance, coordinating with field teams, and addressing operational inquiries to maintain high standards of public transit. All necessary equipment will be provided to ensure a seamless work-from-home experience.
Key Responsibilities
- Monitor real-time transit operations and identify potential service disruptions or delays.
- Communicate effectively with bus operators, light rail supervisors, and maintenance crews to resolve operational issues.
- Coordinate alternative transportation solutions during emergencies or unforeseen events.
- Respond to and investigate customer inquiries related to service schedules, routes, and incidents.
- Maintain accurate records of operational activities, incidents, and resolutions.
- Assist in the development and implementation of new transit service protocols and procedures.
- Participate in virtual team meetings and contribute to continuous improvement initiatives.
Required Skills
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and decision-making under pressure.
- Proficiency in using computer systems and standard office software (e.g., Microsoft Office Suite).
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Logistics, Transportation, Public Administration, or a related field.
- Prior experience in a dispatch, coordination, or customer service role, preferably within a transportation context.
- Familiarity with public transit systems and operations.
- Experience with real-time tracking or operational software.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- All necessary computer equipment and software provided for remote work.
- Opportunities for professional development and growth.
- Employee transit pass.
- Supportive and collaborative remote work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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