About the Company
The Katherine Town Council is dedicated to fostering a vibrant and thriving community in the Katherine region of the Northern Territory, Australia. We provide essential services, support local businesses, and promote the unique cultural and natural attractions that make Katherine a special place to live and visit. Our commitment extends to preserving our environment and enhancing the quality of life for all residents.
Job Description
Are you passionate about the Northern Territory and love sharing its wonders with others? The Katherine Town Council is seeking an enthusiastic and community-minded Tourism Center Assistant to join our dedicated team. This is an excellent opportunity for an individual with a strong desire to contribute to local tourism and provide exceptional service to visitors and residents alike. You will be the first point of contact, offering invaluable insights into Katherine’s attractions, accommodation, and activities. Full training will be provided to ensure you are well-equipped to excel in this pivotal role.
Key Responsibilities
- Provide comprehensive information and assistance to tourists regarding local attractions, events, accommodation, and dining options.
- Manage inquiries in person, via phone, and email, ensuring a welcoming and helpful experience.
- Maintain accurate and up-to-date records of visitor statistics and information resources.
- Assist with the sale of local merchandise, tickets, and tour bookings.
- Contribute to the upkeep and presentation of the tourism information center, ensuring a clean and inviting environment.
- Support local businesses by promoting their services and products to visitors.
- Undertake general administrative tasks as required to support the center's operations.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A strong customer service orientation and a friendly, approachable demeanor.
- Basic computer proficiency (e.g., Microsoft Office Suite, email, internet browsing).
- Ability to work effectively both independently and as part of a team.
- Genuine interest in the Katherine region and its tourism offerings.
- Ability to learn new information quickly and adapt to changing inquiries.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, or administration) is a plus.
- Familiarity with the Katherine region and its surrounding attractions.
- Ability to speak a second language is highly regarded.
- Current First Aid certificate.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Opportunities for professional development and training.
- Supportive and collaborative team environment.
- Opportunity to contribute to the economic and cultural vibrancy of the Katherine community.
- Work-life balance initiatives.
- Access to Employee Assistance Program (EAP).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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