About the Company
Queensland Emergency Services (QES) is dedicated to protecting lives and property across the state. As the vital link between the public and emergency responders, QES operates the Triple Zero (000) emergency call service, ensuring rapid and effective deployment of police, fire, and ambulance services during critical incidents. Our team is comprised of highly trained and committed professionals who make a real difference in the community every single day.
Job Description
Are you seeking a career where you can truly make a difference? Queensland Emergency Services is looking for dedicated individuals to join our team as Triple Zero (000) Emergency Dispatchers in Rockhampton. This is a critical and rewarding role where you will be the first point of contact for people in emergency situations, providing a calm and reassuring presence while gathering vital information and coordinating immediate responses. No prior experience in emergency services is required; we provide comprehensive, paid training to equip you with all the skills needed to excel in this essential public safety role. If you possess exceptional communication skills, can remain calm under pressure, and have a passion for helping others, we encourage you to apply.
Key Responsibilities
- Answer incoming Triple Zero (000) emergency calls professionally and efficiently.
- Gather critical information from callers to assess the nature and urgency of the emergency.
- Provide clear and concise pre-arrival instructions to callers where appropriate.
- Accurately record incident details into computer-aided dispatch systems.
- Dispatch appropriate emergency services (Police, Fire, Ambulance) to incident locations.
- Monitor the status of emergency units and provide ongoing support during incidents.
- Maintain composure and empathy while dealing with stressful and emotional situations.
- Adhere to all QES policies, procedures, and operational guidelines.
Required Skills
- Exceptional verbal communication and active listening skills.
- Ability to remain calm and focused in high-pressure situations.
- Strong problem-solving and decision-making abilities.
- Basic computer literacy and accurate data entry skills.
- High level of empathy and a desire to help others.
- Ability to work effectively in a team environment.
- Flexibility to work rotating shifts, including nights, weekends, and public holidays.
Preferred Qualifications
- Previous experience in a customer service or call centre environment.
- Demonstrated resilience and emotional intelligence.
- Understanding of geographical areas within Queensland.
- Proficiency in a second language.
Perks & Benefits
- Comprehensive paid training program.
- Generous shift allowances for evenings, nights, weekends, and public holidays.
- Opportunities for career development and advancement within emergency services.
- A deeply rewarding role making a tangible difference in the community.
- Stable and secure employment with a vital public service.
- Supportive team environment and ongoing professional development.
- Employee assistance program and wellbeing support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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