Unemployment Office Advisor – Public Sector, Paid Training

About the Company

The Florida Department of Economic Opportunity (DEO) is dedicated to fostering economic growth and providing essential services to the citizens of Florida. Our mission includes connecting job seekers with employment opportunities, assisting businesses with growth strategies, and administering crucial programs like unemployment benefits. We are committed to public service, operational excellence, and supporting the workforce development needs of our communities. Join a team where your work directly impacts the lives of Floridians.

Job Description

Are you passionate about helping others and eager to start a meaningful career in public service? The Florida Department of Economic Opportunity is seeking dedicated individuals to join our team as an Unemployment Office Advisor. This is an entry-level position that comes with comprehensive paid training to equip you with all the knowledge and skills required to succeed. You will play a vital role in guiding individuals through the unemployment benefits process, providing accurate information, and connecting them with resources. If you possess excellent communication skills, empathy, and a strong desire to serve the community, we encourage you to apply. No prior experience in this field is necessary – we will provide all the tools for your success.

Key Responsibilities

• Provide clear and accurate information to claimants regarding unemployment insurance laws, policies, and procedures.
• Assist claimants with completing unemployment benefit applications and understanding eligibility requirements.
• Conduct interviews to gather necessary information and clarify claimant circumstances.
• Explain claim status, payment information, and appeal processes.
• Refer claimants to appropriate job search assistance programs, workforce development resources, and other support services.
• Maintain confidentiality of all claimant information and adhere to strict data privacy regulations.
• Document all interactions and update claimant records accurately in the designated system.
• Participate in ongoing training and professional development to stay current with program changes and best practices.
• Collaborate with team members to ensure efficient service delivery and a positive claimant experience.

Required Skills

• High School Diploma or GED
• Excellent verbal and written communication skills
• Strong interpersonal skills with an empathetic and patient approach
• Ability to work effectively in a fast-paced, public-facing environment
• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Strong organizational skills and attention to detail
• Ability to learn and apply complex information and regulations quickly
• Commitment to public service and helping individuals

Preferred Qualifications

• Associate's or Bachelor's degree in Public Administration, Social Work, Business Administration, or related field
• Bilingual proficiency (especially Spanish)
• Prior experience in customer service, administrative support, or a call center environment
• Familiarity with state or federal government programs

Perks & Benefits

• Comprehensive Paid Training Program
• Competitive State of Florida Benefits Package (Health, Dental, Vision Insurance)
• Florida Retirement System (FRS) pension plan or investment plan options
• Paid Time Off (Vacation, Sick Leave, Holidays)
• Opportunities for Career Advancement within the public sector
• Positive and supportive work environment
• Making a direct impact on the community

Apply Now