About the Company
Pearson is the world’s leading learning company, with a mission to help people make progress in their lives through learning. We provide a comprehensive range of educational products and services, digital content, and assessments to institutions, educators, and individual learners globally. Our commitment to innovation and accessibility drives our efforts to create engaging and effective learning experiences for all. At Pearson, we believe in the power of education to transform lives, and we’re dedicated to fostering a diverse and inclusive environment where every employee can thrive.
Job Description
We are seeking a dedicated and organized Virtual E-learning Support Coordinator to join our dynamic team. This is a full-time, 100% remote position with term-time options, meaning your primary working hours will align with academic calendars. You will be responsible for providing essential technical and administrative support for our e-learning platforms and virtual educational programs. This role is crucial in ensuring a seamless and positive experience for both learners and educators. You will troubleshoot technical issues, manage course content, assist with user accounts, and contribute to the overall efficiency of our virtual learning environment.
Key Responsibilities
- Provide first-line technical support for e-learning platforms and tools, resolving issues promptly or escalating as necessary.
- Manage user accounts, including creation, modification, and password resets for students and faculty.
- Assist with the upload, organization, and maintenance of course content on various learning management systems (LMS).
- Monitor e-learning system performance and report any persistent issues or outages.
- Develop and maintain user guides and FAQs for common technical queries.
- Collaborate with instructional designers and content developers to ensure content accessibility and functionality.
- Conduct virtual training sessions for new users on e-learning tools and best practices.
- Support the scheduling and coordination of virtual meetings, webinars, and online assessments.
- Gather feedback from users to identify areas for improvement in e-learning support services.
- Maintain accurate records of support requests and resolutions.
Required Skills
- Strong technical aptitude and comfort with various software applications.
- Excellent problem-solving and troubleshooting skills.
- Exceptional communication skills, both written and verbal, for technical and non-technical audiences.
- Proven ability to work independently and manage multiple tasks in a remote environment.
- Proficiency in using common office software (e.g., Microsoft Office Suite, Google Workspace).
- Ability to adapt quickly to new technologies and e-learning platforms.
- High level of organizational skills and attention to detail.
Preferred Qualifications
- Associate's or Bachelor's degree in Educational Technology, Information Technology, or a related field.
- Previous experience with Learning Management Systems (LMS) such as Canvas, Blackboard, Moodle, or Brightspace.
- Experience in a customer service or technical support role, preferably in an educational setting.
- Familiarity with accessibility standards for digital content (e.g., WCAG).
- Experience creating instructional documentation or help guides.
Perks & Benefits
- Competitive salary with term-time scheduling flexibility.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and continuous learning.
- Employee assistance program.
- A supportive and collaborative 100% remote work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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