About the Company
TELUS Health is a leader in employer-sponsored health and wellness solutions, leveraging technology to transform healthcare for Canadians. We provide innovative digital health services, including virtual care, electronic medical records, and mental health support. Our mission is to empower people to live healthier, happier lives.
Job Description
Join TELUS Health as a Virtual Medical Receptionist and be at the forefront of telehealth innovation. This is an exciting opportunity for individuals looking to start a career in healthcare administration with comprehensive paid training provided. As a key member of our remote team, you will manage virtual patient interactions, appointments, and administrative tasks, ensuring seamless delivery of telehealth services. No prior experience is necessary; we are looking for highly motivated, organized, and empathetic individuals eager to learn and grow within a supportive environment.
Key Responsibilities
- Manage virtual reception duties, including scheduling and confirming telehealth appointments.
- Respond to patient inquiries via phone, email, and chat in a professional and timely manner.
- Maintain accurate patient records and update information in our electronic medical record (EMR) system.
- Assist patients with virtual visit setup and technical troubleshooting.
- Process new patient registrations and verify insurance details.
- Coordinate with medical practitioners to optimize their virtual clinic schedules.
- Adhere to all patient privacy regulations (e.g., PHIPA, HIPAA) and company policies.
- Provide exceptional customer service and support to ensure a positive patient experience.
- Participate actively in all paid training sessions to develop expertise in telehealth administration.
Required Skills
- Strong communication skills, both written and verbal.
- Excellent organizational and time management abilities.
- Proficiency in basic computer applications and willingness to learn new software.
- High level of empathy and professionalism.
- Ability to work independently and as part of a virtual team.
- Reliable internet connection and a quiet home office environment.
- A passion for healthcare and helping others.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service role is an asset, but not required.
- Familiarity with medical terminology is a plus, but not essential.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career advancement within a leading healthcare technology company.
- Flexible remote work environment.
- Health and wellness benefits package.
- Employee assistance program (EAP).
- Supportive team culture and ongoing professional development.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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