About the Company
Lifeline Australia is a national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services. We are committed to empowering individuals to feel heard, understood, and supported. Our dedicated team, supported by a vast network of volunteers, works tirelessly to save lives and foster mentally healthy communities across the country. Join us in making a real difference.
Job Description
We are seeking a compassionate and highly organized WFH Support Coordinator with a strong community service focus to join our remote team at Lifeline Australia. In this crucial role, you will be instrumental in ensuring the seamless operation of our virtual support services, connecting individuals with the vital help they need. You will serve as the backbone of our remote operations, coordinating resources, managing schedules, and providing essential administrative support to our dedicated volunteers and staff. Your work will directly contribute to delivering our mission and making a tangible difference in the lives of people experiencing crisis, all from the comfort of your home office.
Key Responsibilities
- Coordinate daily schedules and shifts for remote support staff and volunteers.
- Provide comprehensive administrative assistance to ensure the smooth operation of WFH services.
- Act as a primary point of contact for internal team members regarding operational inquiries and support needs.
- Assist in the onboarding process and ongoing training of new remote volunteers and staff.
- Maintain accurate and confidential records, databases, and documentation related to community service activities.
- Facilitate effective communication channels between different departments to optimize service delivery and team cohesion.
- Troubleshoot basic technical issues related to remote work platforms and tools, providing initial support or escalating as needed.
- Ensure strict adherence to organizational policies, procedures, and best practices in all remote operations.
- Support the management of virtual resources and equipment for the remote team.
Required Skills
- Excellent written and verbal communication skills with a clear and empathetic tone.
- Strong organizational skills and exceptional attention to detail.
- Proven ability to manage time effectively and prioritize tasks in a remote environment.
- Proficiency in virtual communication and collaboration tools (e.g., Microsoft Teams, Zoom, Slack).
- Demonstrated empathy, compassion, and a genuine passion for community service.
- Ability to work independently with minimal supervision and as an integral part of a remote team.
- Strong problem-solving abilities and a proactive approach to challenges.
Preferred Qualifications
- Previous experience in a coordinator, administrative support, or similar role.
- Experience working within a non-profit organization or community service environment.
- Familiarity with CRM software or volunteer management systems.
- Relevant vocational training or certifications in administration, community services, or social work.
Perks & Benefits
- Flexible working hours to support work-life balance.
- Opportunity to make a significant and positive impact in the community.
- Comprehensive training and professional development opportunities.
- Supportive and collaborative remote team environment.
- Access to a confidential employee assistance program (EAP).
- Work-from-home stipend for essential equipment and internet.
- Contribution to a leading national charity with a vital mission.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.