About the Company
Florida Power & Light Company (FPL) is the largest electric utility in Florida, serving more than 5.8 million customer accounts across Florida. FPL is a leading provider of clean, reliable, and affordable energy solutions, dedicated to innovation and exceptional customer service. We are committed to fostering a diverse and inclusive workplace and powering a better future for our communities.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Public Works Customer Support Specialist. This is a 100% remote, full-time position with comprehensive benefits. In this role, you will be the primary point of contact for residents and businesses, addressing inquiries related to various public works services such as utilities (electric, water, waste management), permits, infrastructure, and community services. Your ability to provide empathetic, accurate, and timely assistance will be crucial in ensuring a positive experience for our customers.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding public works services, billing, outages, and general information.
- Provide detailed explanations of public works policies, procedures, and service offerings.
- Resolve customer complaints and issues efficiently and professionally, escalating complex cases to appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with internal teams to ensure seamless service delivery and information flow.
- Educate customers on self-service options and online resources.
- Adhere to all company guidelines and service level agreements (SLAs).
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using CRM software and general office applications.
- Ability to work independently in a remote environment.
- Empathetic and patient demeanor with a commitment to customer satisfaction.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Previous experience in a utility, public sector, or call center environment.
- Familiarity with public works terminology or municipal services.
- Bilingual proficiency (English/Spanish).
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and holidays.
- Paid parental leave.
- Life insurance and disability coverage.
- Tuition reimbursement program.
- Employee assistance program.
- Opportunities for career growth and professional development.
- Remote work stipend for home office setup.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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