Client Care Officer – Healthcare Sector, Ongoing Stable Role

About the Company

Port Augusta Regional Health Service is a cornerstone of health and wellbeing for the Port Augusta community and surrounding regions. We are dedicated to providing compassionate, high-quality healthcare services, fostering a supportive environment for both our patients and our staff. Our team is committed to making a tangible difference in people’s lives every day.

Job Description

We are seeking a dedicated and empathetic Client Care Officer to join our team in an ongoing, stable full-time role within the vital healthcare sector. This position is perfect for an individual who is passionate about helping others and thrives in a dynamic, patient-focused environment. As a Client Care Officer, you will be the first point of contact for many patients and visitors, playing a crucial role in ensuring a positive and seamless experience. You will provide essential administrative support, manage inquiries, and contribute to the efficient operation of our health service, with full training provided to help you succeed.

Key Responsibilities

• Serve as the primary point of contact for patients, visitors, and general public inquiries, both in person and over the phone.
• Manage patient appointments, registrations, and general administrative tasks with accuracy and efficiency.
• Provide compassionate support and clear information to patients regarding services, appointments, and general queries.
• Maintain strict confidentiality of patient information and adhere to all privacy regulations.
• Collaborate effectively with medical staff, nurses, and other departments to ensure coordinated patient care.
• Handle incoming and outgoing correspondence, record-keeping, and data entry.
• Assist with patient flow, ensuring a welcoming and organized environment.
• Resolve minor patient concerns and escalate complex issues to appropriate personnel.
• Contribute to a positive and respectful workplace culture.

Required Skills

• Exceptional interpersonal and communication skills, both verbal and written.
• A strong sense of empathy and a patient-centric approach.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Ability to work effectively in a fast-paced and sometimes demanding environment.
• Strong organizational skills and attention to detail.
• Ability to learn new systems and procedures quickly.
• Reliable, punctual, and a strong work ethic.
• Ability to maintain composure and professionalism under pressure.

Preferred Qualifications

• Previous experience in a customer service or administrative role, preferably in a healthcare setting (though not required as full training is provided).
• Knowledge of medical terminology.
• First Aid and CPR certification.
• Certificate III in Business Administration or a related field.

Perks & Benefits

• Competitive salary package with annual leave and sick leave.
• Access to ongoing professional development and training opportunities.
• Supportive and collaborative team environment.
• Opportunity to make a meaningful difference in the local community.
• Employee assistance program.
• Stable and secure employment in a vital sector.
• Proximity to the beautiful Flinders Ranges and Spencer Gulf for leisure activities.

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