About the Company
Aura Aesthetics & Wellness is a premier med-spa dedicated to providing an unparalleled client experience and exceptional aesthetic treatments. Located in the heart of Taunton, we pride ourselves on a luxurious environment, state-of-the-art procedures, and a highly skilled team committed to client satisfaction and well-being. We believe in fostering a supportive and professional atmosphere for both our clients and our staff.
Job Description
We are seeking a highly organised, professional, and client-focused Med-Spa Coordinator to join our esteemed team in Taunton. This pivotal role is the first point of contact for our discerning clientele, ensuring a seamless and elevated experience from initial inquiry to post-treatment follow-up. The ideal candidate will possess excellent communication skills, a meticulous eye for detail, and a passion for delivering high-end client services within a medical aesthetics environment.
Key Responsibilities
- Manage all client communications, including phone calls, emails, and in-person greetings, with the utmost professionalism and discretion.
- Schedule and confirm client appointments, ensuring optimal flow for practitioners and minimal wait times.
- Oversee client registration, including gathering necessary medical history and consent forms.
- Process payments, manage billing inquiries, and maintain accurate financial records.
- Maintain the cleanliness and presentation of the reception area and common spaces.
- Assist in inventory management for retail products and clinic supplies.
- Provide comprehensive information to clients about our range of treatments and services.
- Support the clinical team with administrative tasks as needed.
- Handle client feedback and complaints with empathy and efficiency, striving for satisfactory resolutions.
- Contribute to a positive and collaborative team environment.
Required Skills
- Proven experience in a client-facing role, preferably within a high-end service, hospitality, or medical setting.
- Exceptional verbal and written communication skills.
- Strong organisational abilities and attention to detail.
- Proficiency in appointment scheduling software and office applications (e.g., Microsoft Office Suite).
- Ability to multitask and prioritise in a fast-paced environment.
- Professional demeanour and appearance.
Preferred Qualifications
- Prior experience in a med-spa, dermatology clinic, or plastic surgery office.
- Knowledge of medical aesthetic treatments and terminology.
- Experience with electronic health records (EHR) systems.
- A degree or diploma in Business Administration, Hospitality, or a related field.
Perks & Benefits
- Competitive salary and performance bonuses.
- Opportunities for professional development and training in medical aesthetics.
- Employee discounts on treatments and retail products.
- Generous holiday allowance.
- A supportive and luxurious work environment.
- Contribution to a company pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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