About the Company
TELUS International is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands. We are proud to partner with government agencies to provide essential citizen support, leveraging our expertise in technology and human-centered design to make interactions simple, secure, and satisfying.
Job Description
Are you passionate about helping others and looking for a meaningful remote career? TELUS International is seeking dedicated Virtual Citizen Support Agents to assist individuals with inquiries related to various government benefit programs. This is a fully remote, work-from-home opportunity designed for individuals who thrive in a flexible yet structured environment. You will be the primary point of contact for citizens, providing compassionate, accurate, and timely information and guidance. Comprehensive training will be provided, making this an ideal role for individuals from all backgrounds looking to start a rewarding career in public service support.
Key Responsibilities
- Respond to citizen inquiries via phone, email, and chat regarding government benefit programs.
- Provide clear, accurate, and up-to-date information on eligibility, application processes, and program details.
- Navigate multiple systems and resources to research and resolve complex citizen issues.
- Document all interactions accurately and thoroughly in the designated CRM system.
- Maintain a high level of professionalism and empathy while assisting citizens, especially during challenging situations.
- Adhere to all privacy, security, and confidentiality protocols for sensitive citizen data.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Ability to empathize with citizens and provide patient support.
- Basic computer proficiency and ability to navigate multiple applications simultaneously.
- Reliable high-speed internet connection and a quiet, distraction-free home workspace.
- Self-motivated with excellent time management skills, capable of working independently.
Preferred Qualifications
- Previous experience in a customer service or call center environment (even non-government related).
- Familiarity with government programs or social services.
- Bilingualism (English and French) is a significant asset.
- Post-secondary education or equivalent work experience.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision benefits plan.
- Flexible work schedule options to promote work-life balance.
- Paid virtual training and ongoing professional development opportunities.
- Employee assistance program and wellness initiatives.
- Opportunity to make a tangible difference in citizens' lives.
- 100% remote work model, saving commute time and costs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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