About the Company
The NHS Business Services Authority (NHSBSA) is an arm’s length body of the Department of Health and Social Care. We provide a range of critical services to NHS organisations, NHS contractors, patients, and the public. Our mission is to be a valued, trusted, and efficient partner to the NHS, delivering excellent services that support better health outcomes for the nation. We are committed to fostering a supportive and inclusive environment where every team member can thrive.
Job Description
Join our vital public health team as a Virtual Public Health Contact Tracer. This is a 100% remote position, offering an immediate start for individuals dedicated to contributing to public health efforts from the comfort of their home. We are specifically looking for motivated individuals with strong communication skills and a desire to help, no prior experience in healthcare or contact tracing is required as full, comprehensive training will be provided to all successful candidates.
Key Responsibilities
- Conduct confidential interviews with individuals who have tested positive for infectious diseases to identify their close contacts.
- Utilise a provided script to guide conversations and collect accurate information regarding symptoms, contacts, and potential exposure sites.
- Provide clear, concise, and empathetic information regarding isolation and quarantine procedures, disease prevention, and access to support services.
- Document all information accurately and promptly into a secure database, adhering to strict data protection and confidentiality protocols.
- Follow established scripts, policies, and procedures to ensure consistency and quality of service.
- Escalate complex cases or challenging situations to a supervisor as needed.
- Maintain a professional and compassionate demeanor during all interactions.
Required Skills
- Excellent verbal communication and active listening skills.
- Strong interpersonal skills with an ability to show empathy and maintain confidentiality.
- Basic computer literacy, including experience with data entry and navigating web-based applications.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable internet connection and a private workspace free from distractions.
- High level of integrity and ability to follow strict data privacy guidelines.
- Resilience and ability to handle potentially sensitive conversations with professionalism.
Preferred Qualifications
- Previous experience in a customer service, call centre, or administrative role.
- Experience working in a remote capacity.
- Proficiency in additional languages relevant to diverse communities in the UK.
- Understanding of public health principles or healthcare terminology (though not required, full training is provided).
Perks & Benefits
- Fully remote work model, offering flexibility and work-life balance.
- Comprehensive paid training provided from day one, no experience necessary.
- Opportunity to make a significant contribution to public health and community well-being.
- Supportive team environment with regular check-ins and professional development opportunities.
- Competitive hourly wage.
- Access to employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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