About the Company
Peloton Interactive, Inc. is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the comfort of home. Through innovative hardware, software, and world-class instruction, Peloton offers a diverse range of live and on-demand fitness classes, connecting millions of members worldwide. We are passionate about helping people achieve their fitness goals and fostering a vibrant community.
Job Description
We are seeking a dedicated and enthusiastic Personal Training App Support Agent to join our remote team. This role is perfect for a fitness enthusiast with a passion for technology and helping others. You will be the first point of contact for Peloton members, providing exceptional technical support and guidance related to our personal training app features, workout programs, and general platform inquiries. This is a 100% remote position, allowing you to work from anywhere in Sainte-Anne-des-Monts, Quebec, or across Canada, while contributing to a globally recognized brand.
Key Responsibilities
- Provide comprehensive technical support for the Peloton personal training application via chat, email, and phone.
- Troubleshoot and resolve user issues related to app functionality, connectivity, account management, and content access.
- Educate members on app features, best practices for personal training, and workout program utilization.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with product and engineering teams to escalate complex technical issues and provide user feedback.
- Stay up-to-date with new app features, updates, and fitness trends to provide informed support.
- Maintain a high level of customer satisfaction through empathetic and efficient problem-solving.
- Participate in ongoing training and development opportunities to enhance product knowledge and support skills.
Required Skills
- Strong passion for fitness and a genuine interest in personal training.
- Excellent verbal and written communication skills in English and French (bilingualism is a strong asset).
- Proficiency with mobile applications and general technology troubleshooting.
- Ability to work independently and manage time effectively in a remote environment.
- Strong problem-solving abilities and attention to detail.
- Customer-focused mindset with a commitment to providing outstanding service.
- Comfortable learning new software and tools quickly.
- Reliable high-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Previous experience in a customer support, technical support, or help desk role.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Experience with fitness applications or smart fitness devices.
- Knowledge of common personal training methodologies or fitness certifications.
Perks & Benefits
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Employee discount on Peloton products and subscriptions.
- Opportunities for career growth and professional development.
- Access to wellness programs and resources.
- A dynamic, supportive, and remote-first work culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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