About the Company
Luxe Haven Boutique is a prestigious and vibrant fashion destination located in the heart of Geelong, offering an exquisite selection of designer apparel, accessories, and unique lifestyle pieces. We pride ourselves on providing a luxurious shopping experience and exceptional customer service. Our team is passionate about style, quality, and creating memorable moments for our clientele.
Job Description
We are seeking an enthusiastic and highly organized Receptionist & Customer Liaison to join our bustling boutique team immediately. This pivotal role is the first point of contact for our valued customers and plays a crucial part in ensuring smooth operations and an inviting atmosphere. You will manage incoming communications, provide administrative support, and offer outstanding assistance to our clientele, contributing significantly to our boutique’s renowned customer experience.
Key Responsibilities
- Warmly greet and welcome clients and visitors upon arrival, providing immediate assistance and guidance.
- Manage incoming phone calls, emails, and general inquiries, directing them to the appropriate department or individual.
- Maintain a tidy, organized, and aesthetically pleasing reception area and common spaces.
- Schedule and confirm client appointments and consultations, ensuring optimal calendar management.
- Assist with basic administrative tasks, including data entry, filing, and managing correspondence.
- Process sales transactions and returns efficiently and accurately, using our POS system.
- Provide comprehensive product information and assist customers with their queries, enhancing their shopping experience.
- Support the sales team with various tasks, contributing to a collaborative and successful environment.
Required Skills
- Exceptional verbal and written communication skills.
- Proven organizational and multitasking abilities.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A professional, friendly, and approachable demeanor.
- Ability to thrive in a fast-paced retail environment.
Preferred Qualifications
- Previous experience in a reception, customer service, or retail role.
- Familiarity with Point of Sale (POS) systems.
- Experience with CRM software.
- A passion for fashion and luxury retail.
- Ability to work flexible hours, including weekends.
Perks & Benefits
- Competitive salary and opportunities for growth.
- Generous staff discount on boutique merchandise.
- A supportive and stylish work environment.
- Opportunity to be part of a passionate and fashion-forward team.
- Contribution to a highly regarded local business.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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