About the Company
Australia Post connects people and businesses across the nation and around the world. As a vital part of Australian life, we are evolving to meet the changing needs of our communities, offering postal, retail, financial, and logistics services. Join our team and be part of an organisation that delivers for Australia.
Job Description
Are you passionate about helping people and thrive in a fast-paced environment? Australia Post is seeking a dedicated Customer Service Representative to join our team in Shepparton. This role involves providing exceptional service to our customers across both retail and logistics functions, handling inquiries, processing transactions, and ensuring smooth operations. If you have a knack for problem-solving and a commitment to customer satisfaction, we encourage you to apply.
Key Responsibilities
- Provide friendly and efficient customer service in person, over the phone, and via email.
- Process retail transactions, including postal services, bill payments, and product sales.
- Assist customers with parcel tracking, delivery inquiries, and logistics solutions.
- Resolve customer complaints and issues with professionalism and empathy.
- Maintain a tidy and organised work environment.
- Adhere to all company policies, procedures, and security guidelines.
- Collaborate with team members to ensure a seamless customer experience.
Required Skills
- Minimum 1 year of experience in a customer service or retail role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic computer applications.
- Ability to work effectively both independently and as part of a team.
- Demonstrated ability to handle cash and process transactions accurately.
Preferred Qualifications
- Experience with logistics or postal services.
- Familiarity with Australia Post products and services.
- Certificate III in Business or a related field.
Perks & Benefits
- Competitive weekly pay.
- Opportunities for career growth and development within a national organisation.
- Comprehensive training program.
- Employee assistance program.
- Supportive team environment.
- Staff discounts on various services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.