About the Company
The South West Emergency Response Group is dedicated to providing swift and compassionate assistance to the community during critical moments. We operate a state-of-the-art emergency call centre, serving Bunbury and the wider South West region of Western Australia. Our mission is to save lives, provide support, and ensure public safety through highly trained professionals and advanced technology. Join our team and be part of a vital service that makes a real difference every single day.
Job Description
Are you looking for a career that offers purpose, challenges you, and allows you to make a tangible difference in people’s lives? The South West Emergency Response Group is seeking motivated individuals to join our team as Emergency Call Takers. This is a unique opportunity for a Trainee position where absolutely no prior experience is required. We are committed to providing comprehensive, paid training to equip you with the critical skills needed to handle emergency calls, provide crucial pre-arrival instructions, and coordinate vital resources. If you possess a calm demeanor, excellent communication skills, and a strong desire to help others, we invite you to embark on a life-saving career with us. This role offers top pay commensurate with the vital nature of the work, alongside a supportive team environment.
Key Responsibilities
- Receive and prioritize incoming emergency calls from the public, demonstrating empathy and professionalism.
- Accurately gather critical information from callers to determine the nature and location of emergencies.
- Provide clear, concise, and life-saving pre-arrival instructions to callers, including first aid or CPR guidance.
- Dispatch appropriate emergency services (Police, Fire, Ambulance) according to established protocols.
- Maintain accurate records of all calls and actions taken within the dispatch system.
- Monitor ongoing incidents and provide updates to responding units as necessary.
- Communicate effectively with emergency service personnel, colleagues, and supervisors.
- Adhere to all policies, procedures, and ethical guidelines related to emergency call handling.
Required Skills
- Excellent verbal communication skills with the ability to speak clearly and concisely under pressure.
- Strong active listening skills and ability to extract critical information quickly.
- Compassionate and empathetic demeanor.
- Ability to remain calm, composed, and professional in high-stress situations.
- Basic computer literacy and ability to learn new software systems.
- Strong problem-solving abilities and quick decision-making skills.
- Reliability and strong work ethic.
- Ability to work effectively in a team environment.
- Must be 18 years or older and legally eligible to work in Australia.
Preferred Qualifications
- Prior experience in customer service or a related field involving public interaction.
- Familiarity with the Bunbury and South West region geography.
- Proficiency in languages other than English.
- High school diploma or equivalent.
Perks & Benefits
- Comprehensive paid training program from day one.
- Competitive salary with opportunities for growth and advancement.
- Generous superannuation contributions.
- Access to employee assistance programs and wellness resources.
- Paid annual leave and sick leave.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative team environment.
- The immense satisfaction of a career that truly makes a difference.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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