About the Company
The Greater Manchester Fire and Rescue Service (GMFRS) is dedicated to protecting and serving the communities across Greater Manchester. With a strong commitment to public safety, we operate 41 fire stations and a central control room, responding to a wide range of emergencies and providing vital prevention and protection services. Our communications officers are the vital first point of contact, ensuring rapid and effective deployment of resources during critical incidents.
Job Description
We are seeking a highly motivated and calm individual to join our critical response team as a Fire Communications Officer. This immediate hire position is based in our state-of-the-art control room in Altrincham. You will be at the heart of emergency operations, responsible for receiving emergency calls, assessing situations, and dispatching fire crews and resources accurately and efficiently. This role demands exceptional communication skills, the ability to make rapid decisions under pressure, and a compassionate approach to callers in distress. Full training will be provided to equip you with the specific skills required for this essential service.
Key Responsibilities
- Receive and accurately log emergency and non-emergency calls from the public and partner agencies.
- Quickly assess the nature and severity of incidents to determine appropriate resource allocation.
- Dispatch fire appliances and specialist teams using computer-aided dispatch (CAD) systems.
- Provide clear, concise, and critical information to responding crews.
- Maintain ongoing communication with incident commanders and crews, tracking their status.
- Record all incident details accurately and in a timely manner.
- Liaise with other emergency services and public utility providers as required.
- Adhere strictly to operational procedures and protocols, especially during major incidents.
- Participate in ongoing training and development to enhance skills and knowledge.
Required Skills
- Excellent verbal and written communication skills, with a clear and articulate telephone manner.
- Ability to remain calm and focused under pressure in fast-paced, high-stress situations.
- Strong active listening skills and the ability to extract critical information quickly.
- Proficient in basic computer use and data entry, with the ability to learn new systems rapidly.
- Demonstrated ability to make sound decisions swiftly and accurately.
- Empathy and compassion towards individuals in distress.
- Flexibility to work rotating shifts, including nights, weekends, and public holidays.
Preferred Qualifications
- Previous experience in an emergency services control room, contact centre, or customer service environment.
- Familiarity with Greater Manchester geography and road networks.
- Knowledge of emergency services protocols and procedures.
Perks & Benefits
- Generous public sector pension scheme.
- Comprehensive paid training and ongoing professional development opportunities.
- Competitive annual leave entitlement.
- Access to employee assistance programs and wellbeing support services.
- Opportunities for career progression within the emergency services.
- Working as part of a dedicated and supportive team making a real difference in the community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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