About the Company
FirstService Residential is North America’s property management leader, managing more than 8,500 communities and nearly 1.7 million residential units across 21 U.S. states and three provinces in Canada. Dedicated to delivering exceptional service, we help communities thrive and residents enjoy an enhanced quality of life. Our Scottsdale office serves a vibrant portfolio of condominiums, co-ops, and single-family communities, providing comprehensive management services with integrity and expertise.
Job Description
We are seeking a highly organized and detail-oriented HOA Administrator to join our team in Scottsdale, AZ. This role is crucial for supporting our Community Managers and ensuring the smooth daily operations of various homeowners’ associations. The successful candidate will handle a diverse range of administrative tasks, act as a primary point of contact for residents, and uphold the highest standards of customer service. This is a full-time, on-site position with standard office hours from Monday to Friday.
Key Responsibilities
- Provide comprehensive administrative support to Community Managers, including scheduling, correspondence, and report generation.
- Serve as a primary point of contact for residents, addressing inquiries, resolving issues, and providing information in a timely and professional manner.
- Manage and maintain accurate resident and property records within our association management software.
- Assist with the preparation and distribution of meeting agendas, minutes, and related documentation for board meetings.
- Coordinate with vendors for maintenance requests, amenity scheduling, and other community services.
- Process architectural review applications and ensure compliance with HOA guidelines.
- Support the onboarding of new communities and residents as needed.
- Handle incoming and outgoing mail, emails, and phone calls for assigned communities.
Required Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Customer service-oriented mindset with a professional demeanor.
- Ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and accuracy in record-keeping.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Previous administrative experience, preferably in property management or a related field.
- Familiarity with HOA operations, governing documents, and community association software (e.g., CINC, Yardi).
- Associate's degree or higher.
Perks & Benefits
- Competitive salary and benefits package.
- Medical, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- On-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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