Remote Patient Appointment Scheduler – Healthcare Call Center

About the Company

Horizon Health Network is one of the largest health networks in Atlantic Canada, committed to providing safe, quality, and accessible care to residents of New Brunswick. With a focus on patient-centered care, we strive to foster a healthy community and support our dedicated team members in their professional growth. Join us in making a difference in the lives of thousands of Canadians.

Job Description

We are seeking a dedicated and organized Remote Patient Appointment Scheduler to join our healthcare call center team. This is a 100% remote position, allowing you to work from the comfort of your home while contributing to vital healthcare services. In this role, you will be responsible for managing patient appointment schedules, ensuring efficient coordination between patients and healthcare providers. You will handle incoming calls, schedule appointments, provide information, and maintain accurate patient records in a fast-paced environment. Excellent communication skills, attention to detail, and a compassionate approach are essential for success in this role.

Key Responsibilities

• Manage high volumes of incoming calls from patients, providing exceptional customer service.
• Schedule, reschedule, and cancel patient appointments using our electronic medical records (EMR) system.
• Verify patient demographics and insurance information, updating records as necessary.
• Provide clear and concise information regarding appointment details, preparation instructions, and clinic policies.
• Collaborate with healthcare providers and clinical staff to optimize scheduling and patient flow.
• Handle patient inquiries and resolve scheduling conflicts with professionalism and efficiency.
• Maintain strict confidentiality of patient information in compliance with privacy regulations (e.g., PHIPA, PIPEDA).
• Participate in ongoing training and professional development opportunities.

Required Skills

• High School Diploma or equivalent.
• Minimum 6 months of experience in a customer service or administrative role, preferably in a call center or healthcare setting.
• Proficiency in basic computer skills and experience with data entry.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment with minimal supervision.
• Reliable high-speed internet connection and a quiet home office space.

Preferred Qualifications

• Post-secondary education in Medical Office Administration or a related field.
• Familiarity with medical terminology and healthcare scheduling software (e.g., Accuro, Med Access).
• Experience working in a remote or work-from-home capacity.
• Bilingualism (English and French) is a significant asset.

Perks & Benefits

• Comprehensive health, dental, and vision benefits.
• Defined benefit pension plan.
• Generous paid time off and vacation policy.
• Opportunities for career advancement within a large healthcare network.
• Extensive training and professional development programs.
• Employee assistance program.
• Supportive remote work culture and team environment.

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