About the Company
Capita Plc is a leading provider of digital services and software, delivering a wide range of critical services to both the public and private sectors across the UK and internationally. We partner with local authorities and government bodies to streamline operations, enhance citizen services, and drive efficiency. Our mission is to create better outcomes for our clients and the communities they serve through innovative solutions and dedicated people.
Job Description
Join our dynamic team at Capita Plc as a Remote Public Works Customer Support professional. This is a unique opportunity to provide essential support to the public, addressing inquiries related to various public works services from the comfort of your home. You will be the primary point of contact for citizens, offering information, resolving issues, and ensuring a positive experience with public services. We are looking for empathetic, detail-oriented individuals with a passion for helping others and contributing to community well-being. Full training on specific public works policies and systems will be provided.
Key Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat regarding public works services (e.g., waste collection, road maintenance, public utilities).
- Provide accurate and comprehensive information about services, policies, and procedures.
- Log, track, and resolve customer complaints and service requests efficiently and effectively.
- Escalate complex issues to appropriate departments or senior staff when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Adhere to company policies, data protection regulations, and service level agreements.
- Contribute to continuous improvement initiatives by providing feedback on common issues and process suggestions.
- Participate in ongoing training and development to stay updated on public works policies and system changes.
Required Skills
- Excellent verbal and written communication skills.
- Demonstrated ability to empathize with customers and de-escalate difficult situations.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work independently and manage time effectively in a remote environment.
- High level of integrity and professionalism.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with public sector services or local government operations.
- Experience using CRM software or similar customer interaction platforms.
- A quiet, dedicated home workspace with reliable internet connection.
Perks & Benefits
- Competitive annual salary with annual review opportunities.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off (PTO) and holiday allowance.
- Company-matched pension scheme.
- Full paid training and continuous professional development programs.
- Employee assistance program for personal and professional support.
- Opportunities for career advancement within a large, stable organization.
- Flexible remote work schedule.
- Discount programs and wellness initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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