About the Company
BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It is one of the largest telecommunications providers in the world and offers a wide range of services including broadband, TV, mobile, and landline services to residential and business customers. BT is committed to connecting people across the UK and beyond, fostering innovation, and providing exceptional customer experiences through its dedicated teams.
Job Description
Join BT as a Remote Video Support Agent and become a vital part of our customer success team! In this fully remote role, you will be the friendly face of BT, assisting customers with their enquiries, troubleshooting issues, and providing solutions through live video calls via platforms like Zoom and Webcam. We’re looking for individuals with a passion for helping others, excellent communication skills, and a reliable internet connection. Full training on our products, services, and support systems will be provided, making this an ideal opportunity for those looking to start a rewarding career in customer service from the comfort of their home.
Key Responsibilities
- Engage with customers via live video calls (Zoom/Webcam) to understand their needs and provide personalized support.
- Troubleshoot technical issues related to BT products and services (broadband, TV, mobile) in a clear and empathetic manner.
- Guide customers through step-by-step solutions, ensuring a positive and effective resolution.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely follow-up.
- Maintain a high level of professionalism and customer satisfaction during all interactions.
- Participate in ongoing training and development programs to enhance product knowledge and support skills.
Required Skills
- Excellent verbal communication skills with a clear and friendly demeanor.
- Strong active listening skills to understand customer needs.
- Basic computer proficiency and comfort with video conferencing tools (e.g., Zoom).
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- A genuine desire to help people and solve problems.
- Flexibility to work various shifts, including some evenings and weekends.
Preferred Qualifications
- Prior experience in a customer service or support role (even informal experience is a plus).
- Familiarity with telecommunications products or services.
- Basic technical troubleshooting aptitude.
- Experience using CRM software.
Perks & Benefits
- Competitive hourly pay with opportunities for performance-based bonuses.
- Comprehensive paid training program.
- Generous employee discounts on BT products and services.
- Access to a wide range of health and wellness benefits.
- Opportunities for career growth and advancement within a global company.
- Flexible work schedule options (where available).
- Supportive team environment and remote working community.
- Pension scheme contribution.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.