About the Company
Transport for London (TfL) is the integrated transport authority responsible for the public transport network in Greater London. We are dedicated to keeping London moving, working and growing, and making life in London better. Join our team and play a vital role in providing a safe, reliable, and customer-focused transport service for millions of passengers every day.
Job Description
We are seeking a dedicated and customer-focused Subway / Metro Station Attendant to join our team in Beckenham. In this essential role, you will be the face of TfL, ensuring our passengers have a safe, pleasant, and efficient journey. You will provide front-line assistance, manage station operations, and ensure compliance with safety regulations. This position offers the security of union membership benefits and a supportive work environment. If you are passionate about public service and thrive in a dynamic, customer-facing role, we encourage you to apply.
Key Responsibilities
- Provide excellent customer service, including assisting passengers with journey planning, ticket purchases, and general enquiries.
- Ensure the safety and security of passengers and staff by monitoring station platforms and public areas.
- Operate ticket machines and assist customers with Oyster and contactless payment systems.
- Manage crowd control and respond to emergencies or incidents in accordance with established procedures.
- Report and record any incidents, faults, or unusual occurrences.
- Maintain station cleanliness and report any maintenance issues.
- Assist passengers with disabilities or special needs, ensuring accessibility.
- Communicate important service information and disruptions clearly and effectively to passengers.
Required Skills
- Strong verbal communication skills in English.
- A positive and helpful customer service attitude.
- Ability to remain calm and effective in busy or challenging situations.
- Basic numeracy and literacy skills.
- Ability to work shifts, including evenings, weekends, and public holidays.
- A commitment to safety and adherence to operational procedures.
Preferred Qualifications
- Previous experience in a customer service or public-facing role.
- Experience working in a transport or retail environment.
- Knowledge of the London public transport network.
- First Aid certification.
Perks & Benefits
- Competitive annual salary.
- Comprehensive union membership benefits.
- Generous annual leave allowance.
- Defined benefit pension scheme.
- Free travel on all TfL services for you and a nominee.
- Access to a range of employee discounts and benefits.
- Extensive training and development opportunities.
- A supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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