About the Company
The Department of Veterans’ Affairs (DVA) is a government agency committed to providing high-quality services and support to veterans, current and former serving members of the Australian Defence Force, and their families. We strive to create a supportive environment for those who have served our nation, ensuring they receive the care, benefits, and recognition they deserve. Joining DVA means becoming part of a dedicated team working to make a real difference in the lives of the veteran community.
Job Description
We are seeking a compassionate and organised individual to join our team as a Veterans Affairs Case Support officer at an APS Level. In this crucial role, you will provide administrative and support services to case managers, assisting in the delivery of essential services to our veteran community. This is an excellent opportunity for someone with strong interpersonal skills and a commitment to public service to contribute to a meaningful cause. Full training will be provided to ensure you are equipped with the knowledge and skills necessary to excel in this position.
Key Responsibilities
- Provide administrative support to Case Managers, including scheduling appointments, managing correspondence, and maintaining accurate client records.
- Assist veterans and their families with general inquiries, providing information and guidance on DVA services and entitlements.
- Liaise with internal DVA teams and external service providers to facilitate timely and effective support for clients.
- Maintain strict confidentiality and adhere to DVA policies and procedures regarding client information.
- Prepare and process various forms and documents, ensuring accuracy and compliance.
- Contribute to a positive and supportive team environment.
- Participate in ongoing training and professional development opportunities.
Required Skills
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Demonstrated ability to show empathy and sensitivity when interacting with clients.
- Proficiency in using standard office software (e.g., Microsoft Office Suite).
- Ability to work effectively both independently and as part of a team.
- A genuine interest in supporting the veteran community.
Preferred Qualifications
- Previous experience in an administrative or customer service role.
- Understanding of government processes or experience working within a public service environment.
- A relevant Certificate III or IV qualification in Business Administration or Community Services.
Perks & Benefits
- Competitive salary and superannuation contributions (15.4% employer contribution).
- Generous leave entitlements, including personal/carer's leave and annual leave.
- Access to a comprehensive employee assistance program.
- Opportunities for professional development and career progression within the Australian Public Service.
- A supportive and inclusive work environment.
- Flexible working arrangements, including hybrid work options.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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