About the Company
Azure Shores Management Group specialises in delivering unparalleled luxury living experiences across Western Australia. We manage high-end residential complexes and exclusive holiday properties, ensuring every resident and guest enjoys exceptional service and comfort. Our team is dedicated to excellence, innovation, and creating a vibrant community atmosphere.
Job Description
We are seeking a proactive and dedicated Concierge Service Assistant to join our team at a premier luxury property in Mandurah. This role is pivotal in providing exceptional front-line service, ensuring residents and guests have a seamless and elevated experience. The position involves shift work, including evenings, weekends, and public holidays, to cover our 24/7 operational needs. You will be the first point of contact, managing inquiries, coordinating services, and maintaining the highest standards of presentation and professionalism.
Key Responsibilities
- Greet residents and guests with a warm and professional demeanour, offering assistance and information.
- Manage front desk operations, including visitor registration, package handling, and key management.
- Respond promptly and efficiently to all inquiries, requests, and concerns, ensuring high levels of satisfaction.
- Coordinate and book various services for residents, such as transportation, dining reservations, and event tickets.
- Maintain knowledge of local attractions, amenities, and services to provide accurate recommendations.
- Monitor security systems and report any suspicious activities or incidents to relevant personnel.
- Assist with administrative tasks, including data entry, report generation, and maintaining records.
- Ensure the lobby and common areas are impeccably maintained and presentable at all times.
- Collaborate effectively with other property staff, including maintenance and housekeeping, to resolve issues.
- Handle emergency situations calmly and efficiently, following established protocols.
Required Skills
- Excellent communication and interpersonal skills, both verbal and written.
- Strong customer service orientation with a proactive and problem-solving attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- High level of professionalism, discretion, and confidentiality.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Demonstrated ability to maintain composure and effectiveness under pressure.
Preferred Qualifications
- Previous experience in hospitality, luxury retail, or customer service roles.
- Knowledge of property management software or booking systems.
- First Aid and CPR certification.
- A valid driver's license.
Perks & Benefits
- Competitive hourly rate with penalty rates for relevant shifts.
- Comprehensive training and professional development opportunities.
- Supportive and collaborative team environment.
- Opportunity to work in a prestigious luxury property.
- Employee wellness programs.
- Access to exclusive staff discounts at partner establishments.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.