About the Company
Optus is one of Australia’s leading telecommunications companies, providing mobile, internet, and entertainment services to millions of Australians. We are committed to connecting people and businesses, fostering innovation, and delivering exceptional customer experiences. Join our dynamic team and be part of a company that values its people and offers opportunities for growth and development.
Job Description
We are seeking a highly motivated and customer-centric Virtual Service Agent with a strong retail and sales focus to join our remote team. In this role, you will be the first point of contact for our customers, providing outstanding service, resolving inquiries, and identifying sales opportunities to enhance their experience with Optus products and services. This is a 100% remote position, allowing you to work from the comfort of your home while contributing to a leading national brand.
Key Responsibilities
- Manage inbound customer inquiries via phone, chat, and email, providing accurate and timely information.
- Identify customer needs and offer tailored Optus solutions, including mobile plans, internet services, and accessories.
- Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
- Process new sales orders, upgrades, and service modifications with precision.
- Maintain a high level of product knowledge across all Optus offerings.
- Adhere to company policies, procedures, and service standards.
- Achieve individual and team sales targets and customer satisfaction metrics.
- Document all customer interactions accurately in the CRM system.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proven aptitude for sales and customer service.
- Proficiency with computers and ability to navigate multiple systems simultaneously.
- Reliable high-speed internet connection and a dedicated quiet workspace.
- Ability to work independently and manage time effectively in a remote environment.
Preferred Qualifications
- Previous experience (1+ year) in a customer service, call centre, or retail sales role.
- Familiarity with telecommunications products and services.
- Experience with CRM software (e.g., Salesforce, Zendesk).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development.
- Employee discounts on Optus products and services.
- Opportunities for career advancement within a large organization.
- Supportive remote work environment.
- Access to employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.