About the Company
The North West Ambulance Service NHS Trust is dedicated to providing high-quality emergency and non-emergency patient transport services across the North West region of England. We are a vital part of the NHS, responding to millions of calls each year and making a profound difference to the lives of people in our communities. Our mission is to save lives, improve health, and provide the best care possible, supported by a compassionate and professional team.
Job Description
We are seeking a highly motivated and detail-oriented Ambulance Dispatch Assistant to join our operations team in Liverpool. This pivotal role provides essential administrative and communication support to our Senior Dispatchers, ensuring the efficient coordination of ambulance resources and the timely response to emergency and non-emergency calls. You will play a crucial part in the smooth running of our control room, contributing directly to our life-saving mission.
Key Responsibilities
- Provide administrative support to the dispatch team, including data entry, record keeping, and report generation.
- Monitor ambulance resource availability and track vehicle movements using specialised systems.
- Maintain clear and concise communication with ambulance crews, other emergency services, and internal departments.
- Assist with the allocation and management of non-emergency patient transport services.
- Respond to and manage internal communication channels, ensuring information flow is seamless.
- Accurately log all relevant information and updates into the dispatch system.
- Uphold strict confidentiality and data protection standards in all interactions.
- Support the dispatch team during periods of high demand or critical incidents.
Required Skills
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy in data handling.
- Proficiency in using IT systems and standard office software (e.g., Microsoft Office Suite).
- Ability to work effectively under pressure in a fast-paced and dynamic environment.
- A minimum of 12 months experience in an administrative or customer service role.
- Strong organisational and time management abilities.
- Ability to work collaboratively as part of a team while also being self-motivated.
Preferred Qualifications
- Previous experience in a call centre, dispatch, or emergency services environment.
- Basic understanding of medical terminology or a willingness to learn.
- An NVQ in Business Administration or equivalent qualification.
- Knowledge of the local geography of the North West region.
Perks & Benefits
- Competitive annual salary with attractive weekend penalty rates.
- Generous NHS pension scheme.
- Minimum of 27 days annual leave plus bank holidays, increasing with service.
- Comprehensive training and continuous professional development opportunities.
- Access to a range of health and wellbeing support services.
- Opportunity to work within a vital public service and make a real difference.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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