About the Company
The Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue, and emergency medical response services across Queensland, Australia. Dedicated to protecting life, property, and the environment, QFES is a professional and community-oriented organization that plays a critical role in the safety and resilience of the state. Joining QFES means becoming part of a highly respected team committed to serving the community in times of need.
Job Description
We are seeking a highly motivated and calm individual for an immediate hire as a Fire Communications Officer based in our critical response centre on the Sunshine Coast. This essential, on-site role involves being the first point of contact for emergency calls, dispatching resources, and coordinating responses during critical incidents. You will play a vital role in protecting the community, working within a fast-paced and challenging environment where quick thinking and clear communication are paramount. Full training will be provided to ensure you are equipped to handle the demands of this crucial position.
Key Responsibilities
- Receive and accurately log emergency calls for fire, rescue, and other incidents.
- Prioritize and dispatch appropriate fire and emergency resources to incident locations.
- Provide clear, concise, and accurate information to responding crews.
- Maintain real-time situational awareness and track resource movements.
- Liaise with other emergency services and external agencies as required.
- Operate complex radio, telephone, and computer-aided dispatch (CAD) systems.
- Document all incident details thoroughly and accurately.
- Adhere to established protocols and procedures during critical incidents.
- Provide reassuring and clear instructions to callers in distress.
Required Skills
- Exceptional verbal communication skills, including active listening and clear articulation.
- Ability to remain calm, focused, and effective under pressure.
- Strong problem-solving and decision-making abilities in high-stress situations.
- Proficiency in basic computer applications and data entry.
- Excellent geographical knowledge of the Sunshine Coast region.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Demonstrated reliability and punctuality.
- Commitment to public safety and service.
Preferred Qualifications
- Previous experience in a call centre, dispatch, or emergency services environment.
- Knowledge of emergency services protocols and terminology.
- Current First Aid and CPR certification.
- Experience with Computer-Aided Dispatch (CAD) systems.
Perks & Benefits
- Comprehensive paid training program.
- Opportunity to make a significant impact on community safety.
- Stable government employment with competitive salary.
- Generous superannuation contributions.
- Access to employee assistance programs and wellness initiatives.
- Defined career pathways within emergency services.
- Supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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