About the Company
National Australia Bank (NAB) is one of Australia’s largest and most trusted financial institutions, serving millions of customers across the nation and globally. With a rich history spanning over 160 years, we are committed to helping our customers, colleagues, and communities thrive. We pride ourselves on fostering a supportive and inclusive environment where growth and learning are encouraged.
Job Description
Are you looking to kickstart your career in the financial services sector? National Australia Bank (NAB) is offering an exciting opportunity for an enthusiastic and detail-oriented individual to join our Mildura team as a Billing & Account Specialist. This is an entry-level position where no prior experience is required – we provide comprehensive, hands-on training to equip you with all the skills and knowledge you’ll need to succeed. If you have a passion for customer service, a keen eye for detail, and a desire to learn about financial operations, we encourage you to apply!
Key Responsibilities
- Process and reconcile customer billing statements and accounts accurately.
- Respond to customer inquiries regarding billing and account details, providing clear and helpful resolutions.
- Assist with account setup, maintenance, and closure procedures.
- Collaborate with internal teams to resolve billing discrepancies and ensure smooth operations.
- Maintain accurate records and documentation of all account activities.
- Learn and apply company policies and procedures related to billing and account management.
- Contribute to a positive team environment and uphold NAB's commitment to exceptional customer service.
Required Skills
- Strong communication and interpersonal skills.
- Excellent attention to detail and accuracy.
- Ability to learn new systems and processes quickly.
- Basic computer proficiency (Microsoft Office Suite).
- A positive attitude and strong work ethic.
- Problem-solving capabilities.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience in a customer service role (any industry).
- Knowledge of basic accounting principles (desirable, but not essential).
- A relevant Certificate or Diploma (e.g., Business, Finance).
Perks & Benefits
- Comprehensive paid training program.
- Opportunity for career progression within a leading financial institution.
- Competitive salary and superannuation contributions.
- Access to employee banking benefits and discounts.
- Health and wellbeing programs.
- Supportive team environment.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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