About the Company
The Greater Glasgow Transport Authority is dedicated to managing and enhancing the transport infrastructure across Glasgow and its surrounding regions. As a public sector body, we play a crucial role in ensuring the safe, efficient, and accessible movement of people and goods, contributing significantly to the local economy and community well-being. We value professionalism, public service, and the commitment of our employees.
Job Description
We are seeking dedicated and reliable Bridge & Tunnel Toll Operators to join our team in Glasgow. This is a vital on-site government role involving shift work, ensuring the smooth and efficient operation of our toll points. As a Toll Operator, you will be the front-line representative of the Greater Glasgow Transport Authority, providing excellent customer service, accurately processing transactions, and contributing to the overall safety and efficiency of our transport network. Full training will be provided to successful candidates.
Key Responsibilities
- Collect tolls from drivers accurately and efficiently, handling various payment methods (cash, card, electronic tags).
- Provide clear and concise information to drivers regarding tolls, directions, and potential traffic disruptions.
- Maintain accurate records of transactions and complete daily cash reconciliation procedures.
- Operate toll booth equipment, including gates, intercoms, and surveillance systems.
- Respond to customer inquiries and resolve minor issues with professionalism and courtesy.
- Adhere to all safety protocols and procedures, reporting any incidents or concerns immediately.
- Work collaboratively with colleagues and supervisors during assigned shifts, which may include evenings, weekends, and holidays.
- Assist with traffic management as required during peak times or incidents.
- Ensure the toll booth area is clean and well-maintained.
Required Skills
- Excellent customer service and communication skills.
- Ability to handle cash accurately and process transactions efficiently.
- Strong attention to detail and ability to maintain accurate records.
- Proficiency in basic computer operations.
- Ability to work effectively in a fast-paced environment.
- Reliability and punctuality, essential for shift work.
- Ability to remain calm and professional under pressure.
- A strong sense of responsibility and commitment to public service.
Preferred Qualifications
- Previous experience in a customer-facing role.
- Experience with cash handling or point-of-sale systems.
- Basic knowledge of local geography and road networks in Glasgow.
- Ability to speak multiple languages is a plus.
Perks & Benefits
- Competitive salary with opportunities for overtime.
- Comprehensive training program.
- Generous holiday allowance.
- Government pension scheme.
- Opportunities for career development within the Authority.
- Employee assistance program.
- Uniform provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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